Senior Software Support Team Leader

The Senior People Support Coordinator / Team Leader is responsible for overseeing the day-to-day operations of the People Support team, ensuring efficient and effective delivery of HR services to the organization. This role involves managing a team of HR professionals, providing guidance and support, and driving continuous improvement in HR processes. The holder will ensure the smooth operation of key HR services such as onboarding, changes, employee relations, and benefits administration, in line with company policies and legal requirements.

What we offer:

• ~£30,000 - £32,000
• ~24 Days holiday plus Bank Holidays
• ~Pension
• ~Death in service

Responsibilities – but not limited to:

• Lead a team of People Support Coordinators to ensure the timely and accurate delivery of HR services.
• Provide direction, guidance, and support to team members, fostering a positive and productive working environment.
• Monitor team performance, set goals, conduct regular one-to-one meetings, and provide feedback.
• Ensure the team has the appropriate skills and training to perform their duties effectively.
• Oversee and manage day-to-day HR service delivery, including contracts, onboarding, changes, employee records management, and benefits administration.
• Ensure HR processes and systems are compliant with legal, regulatory, and company policies.
• Identify opportunities to improve HR processes and services, making recommendations for improvement and streamlining operations.
• Develop and maintain relevant policies and procedures to ensure consistency and efficiency.
• Monitor and report on key People Support metrics (e.g., time to hire, payroll accuracy, employee query resolution).
• Ensure KPIs and SLAs are met or exceeded by the team, taking corrective action where necessary.
• Prepare and present regular reports on HR service delivery to senior management.
• Act as the first point of escalation for complex HR issues or queries from employees and managers.
• Provide advice and guidance on HR policies, procedures, and best practices.
• Support employee engagement initiatives and ensure that the People Support team contributes to a positive employee experience.
• Work closely with other HR functions, such as HR Business Partners, L&D, and recruitment teams, to ensure a seamless HR service.
• Participate in HR projects and initiatives to enhance service delivery or implement new processes.
• Ensure compliance with all employment laws and regulations, including data protection laws (e.g., GDPR) and health and safety legislation.
• Maintain accurate and up-to-date employee records and ensure HR systems are secure and compliant.

Experience and qualifications required for the role:

• Proven experience in an HR Shared Services environment or HR operations.
• Leadership and team management skills, with the ability to motivate and develop others.
• Secure knowledge of HR processes and policies, including recruitment, payroll, benefits, and employee relations.
• Excellent communication and interpersonal skills, with the ability to build relationships at all levels of the organization.
• Strong problem-solving abilities and the ability to handle sensitive or complex HR issues.
• Good understanding of UK employment law and HR best practices.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Experienced in HR software and systems (e.g., HRIS).

In joining the Lanes Group, the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

The Lanes Group plc comprises a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

We are an equal opportunities employer and welcome applications from under-represented members of the community.

Strictly no agencies please.