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- Tasks: Join our team as a Planner, scheduling repairs and supporting residents in Tower Hamlets.
- Company: Mears Group is dedicated to delivering excellent service and supporting local communities.
- Benefits: Enjoy 25 days annual leave, volunteering opportunities, and exclusive staff perks.
- Why this job: Make a real impact in the community while working in a supportive and fun environment.
- Qualifications: Experience in planning within social housing and strong communication skills are essential.
- Other info: This role requires eligibility to work in the UK; no visa sponsorship available.
The predicted salary is between 36000 - 60000 £ per year.
As a Planner you will be working alongside Tower Hamlets Council in a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.
A Planner within our Tower Hamlets branch, working for the Voids department. You will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, Part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
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Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focussed repairs service and that performance targets are met / achieved.
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Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
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Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
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Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to
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appearance, company ID, maintaining a high standard of Health & Safety requirements.
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A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
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Work with all team members including, administrators, operatives, supervisors, and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
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Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required., All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you.
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25 days annual leave plus bank holidays
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Annual Mears Fun Day – Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
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Volunteering Leave – Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
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Staff perks with Mears Rewards – discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
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Family friendly policies
To apply, follow the link below or to discuss your application further please contact Laura Bourne
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
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Schedule work orders through in house appointment systems
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Previous experience in planning within a Social Housing environment
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Good Verbal and written communication skills
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Good time management, planning & organisational skills.
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Good on computerised systems.
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Good Customer Service Skills
Planner/Works Programmer employer: Mears Group PLC
Contact Detail:
Mears Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner/Works Programmer
✨Tip Number 1
Familiarize yourself with the local community and the specific needs of Tower Hamlets residents. Understanding the unique challenges they face will help you communicate effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your knowledge of IT systems used in scheduling and resource management. Being proficient in these tools will not only make you more efficient but also show that you're ready to hit the ground running.
✨Tip Number 3
Highlight any previous experience you have in social housing or similar environments during your discussions. This will help you stand out as a candidate who understands the intricacies of planning and repairs in a community-focused setting.
✨Tip Number 4
Demonstrate your customer service skills by preparing examples of how you've successfully managed client relationships in the past. This will showcase your ability to maintain high levels of satisfaction and effective communication with residents and stakeholders.
We think you need these skills to ace Planner/Works Programmer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Planner position. Understand the key responsibilities, such as scheduling works orders and ensuring effective resource management, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in planning within a social housing environment. Mention specific examples of how you've managed repairs or worked with local teams to deliver excellent service.
Showcase Communication Skills: Since good verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with service users, clients, and team members.
Demonstrate Customer Service Focus: Illustrate your commitment to customer service in your application. Share instances where you have gone above and beyond to ensure customer satisfaction, as this is central to the role.
How to prepare for a job interview at Mears Group PLC
✨Show Your Understanding of the Role
Make sure to demonstrate your knowledge about the responsibilities of a Planner in the Voids department. Discuss how you can contribute to effective resource management and customer-focused repairs service.
✨Highlight Your Communication Skills
Since this role involves liaising with residents, operatives, and stakeholders, emphasize your verbal and written communication skills. Share examples of how you've successfully communicated in previous roles.
✨Discuss Your Experience with IT Systems
Be prepared to talk about your experience with computerized systems and scheduling software. Mention any specific tools you've used and how they helped you manage work orders efficiently.
✨Demonstrate Your Teamwork Abilities
This position requires collaboration with various team members. Share examples of how you've worked effectively in a team setting, ensuring that all tasks were completed to a high standard.
