Business Support Manager

Job Title: Business Support Manager

Reports To: Head of Business Support (HBS)

Location / Region

Home and office based with occasional travel nationwide

Key Objectives:

To provide effective and efficient contract production and administration within the Business Support Function. Ensuring that all aspects of the work streams are managed and prioritised effectively. Demonstrating a high level of attention to detail and focus.

Main Activities:

·        Responsible for the production of Pre-Construction Service Agreements and variations as required.

·        Responsible for the production of consultants’ appointment letters and variations as required.

·        Manage the production of Access Agreements for the Leisure Framework and any variation as required.

·        Responsible for the production and management of Delivery Agreements.

·        Assist with the production and management of Building Contracts.

·        Responsible for the production and management to completion of collateral warranties.

·        Support HBS in concluding proposed amendments to relevant contract documents with clients, contractors and consultants.

·        Liaise with external lawyer in agreeing amendments to contract documents.

·        Adhere to internal governance processes to ensure projects are approved at the relevant stages.

·        Attend project meetings (on Teams) as required.

·        Co-ordinate post build assessments and usage reports.

·        Responsible for the production and management of Delivery Agreements for TA6.

·        Management of supply chain Insurance documents.

·        Undertake other projects or schemes of work commensurate to the post.

·        To perform ad-hoc tasks as and when required

Measures / Dimensions / Size of job

·        Ability to manage own workload and prioritise tasks to ensure personal KPIs are achieved.

·        High awareness of client care with a genuine desire to provide clients with service excellence.

·        Self-motivated, focused and well organised, with excellent time management skills and the ability to demonstrate critical thinking.

·        Excellent communication, organisation and writing skills.

·        Ability to work accurately with attention to detail.

·        A pro-active attitude and ready to ‘get stuck in’

·        Ability to use appropriate judgment in involving the next level (escalation) or other resources in decision making or processing.

Qualifications / Experiences

Essential

·        Detail orientated and highly motivated individual

·        Ability to use appropriate IT applications including good working knowledge of all Microsoft Office applications and Adobe Acrobat

Desirable

·        Understanding of legal terminology and documentation

·        Previous experience in a legal administrative role or possessing a construction contract background

Key Relationships

·        All members of the Alliance Team

·        Clients and Partners

·        Alliance supply chain

·        External Bodies