Customer Relations Manager - Care

A leading fin-tech firm are looking to hire a Client Manager who will serve as the lead technical contact for customers, providing professional and courteous technical support for foreign exchange trading software. You’ll have responsibilities such as: Serve as the primary technical liaison for customers, providing support on trading software functionality and venue connectivity. Convert customer feedback and requests into detailed project requirements, product enhancement specifications, and release documentation. Clearly communicate project status updates and priorities to both internal teams and external stakeholders. Oversee software release processes, including drafting release notes, managing product configurations, conducting final smoke tests, and coordinating with customers. Requirements needed: The ideal candidate will have excellent interpersonal and communication skills, and will additionally possess technical or business experience with: Electronic trading FIX protocol Forex markets CentOS / REHL Scripting/coding experience Extreme comfort with log investigation and configuration file management Issue ticketing systems APIs such as REST IDEs such as IntelliJ Java systems