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- Tasks: Join us as an E-commerce Content Assistant, managing product uploads and ensuring engaging website content.
- Company: twentytwentyone is a leading London retailer of classic and contemporary design furniture and accessories.
- Benefits: Enjoy a birthday day off, annual bonus, generous staff discount, and training opportunities.
- Why this job: Be part of a dynamic team, enhance your copywriting skills, and work in a creative environment.
- Qualifications: Strong organisational skills, excellent written English, and a passion for design are essential.
- Other info: Work 37.5 hours a week, Monday to Friday, at our River Street showroom.
The predicted salary is between 30000 - 42000 £ per year.
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers. We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.
With a keen eye for design and a problem-solving mindset, you will collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment. 37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm. Based at our showroom on River Street EC1R.
Key responsibilities:- Content and administration
- Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
- Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
- Assisting in the visual merchandising of collections and edits.
- Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.
- Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
- Support the Customer Services team.
- An enthusiasm for design, twentytwentyone, and our products
- Strong organisational and administrative skills, with attention to detail and accuracy
- Familiarity with Shopify or a similar CMS is desirable
- Excellent written English - copywriting experience is essential.
- Strong computer skills, including Photoshop
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- Experience in selling high-end, made-to-order furniture/lighting would be an advantage.
- Birthday day off
- Company annual bonus scheme
- Generous staff discount
- Season travel ticket/Cyclescheme
- Training and opportunities for development
Please send a CV and covering letter outlining your suitability for the role to jobs@twentytwentyone.com, stating your salary expectations. Please note that we are only able to respond to candidates shortlisted for interview.
E-commerce Content Assistant employer: twentytwentyone
Contact Detail:
twentytwentyone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Content Assistant
✨Tip Number 1
Familiarise yourself with twentytwentyone's product range and design ethos. Understanding their style will help you communicate more effectively during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Brush up on your SEO knowledge, especially as it relates to e-commerce content. Being able to discuss how you can optimise product descriptions for search engines will show that you’re proactive and knowledgeable about driving traffic.
✨Tip Number 3
Prepare examples of your previous copywriting work that highlight your ability to create engaging and informative content. This will not only showcase your skills but also give you confidence when discussing your experience.
✨Tip Number 4
Practice your communication skills, particularly in a customer service context. Be ready to share how you've handled customer queries or complaints in the past, as this role requires strong interpersonal skills.
We think you need these skills to ace E-commerce Content Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the E-commerce Content Assistant role. Emphasise your organisational skills, copywriting experience, and any familiarity with Shopify or similar CMS.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for design and twentytwentyone. Clearly outline how your skills and experiences make you a great fit for the position, and mention specific examples of your work that demonstrate your attention to detail and problem-solving abilities.
Showcase Your Copywriting Skills: Since excellent written English and copywriting experience are essential, consider including a brief portfolio or examples of your previous writing. This could be product descriptions, blog posts, or any relevant content that showcases your ability to create engaging and SEO-friendly copy.
Follow Application Instructions: Ensure you send your application to the correct email address (jobs@twentytwentyone.com) and include your salary expectations as requested. Double-check your documents for accuracy and completeness before hitting send.
How to prepare for a job interview at twentytwentyone
✨Show Your Passion for Design
Make sure to express your enthusiasm for design and the products offered by twentytwentyone. Research their collections and be ready to discuss what you love about their style and how it aligns with your own aesthetic.
✨Demonstrate Your Copywriting Skills
Since copywriting experience is essential for this role, prepare examples of your previous work. Be ready to discuss how you approach writing SEO-friendly content that engages customers and drives traffic.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities, so come prepared with examples of how you've successfully managed multiple tasks or projects in a fast-paced environment. Discuss any tools or methods you use to stay organised.
✨Prepare for Customer Service Scenarios
Given the importance of customer communication in this role, think of examples where you've handled customer queries or complaints effectively. Be ready to demonstrate your problem-solving skills and how you maintain professionalism under pressure.
