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- Tasks: Handle calls and assist customers within the health trust.
- Company: Join a supportive health trust focused on community well-being.
- Benefits: Enjoy paid holidays, a pension scheme, and valuable public sector experience.
- Why this job: Gain hands-on experience in a dynamic environment while making a difference.
- Qualifications: Must have 5 GCSEs including English and Maths; call centre experience preferred.
- Other info: Flexibility for evening and weekend shifts is essential.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking three Call Handlers for an immediate start within the health trust. This position is for a duration of six months, with the possibility of extension based on performance and service needs.
This full-time role offers 37.5 hours per week, with shift patterns scheduled across Monday to Sunday. Working hours range from 7:00 AM to midnight on weekdays and 8:00 AM to 8:00 PM on weekends. Flexibility to work evenings and weekends is essential.
- Minimum of 5 GCSEs (Grades A–C) including English and Maths
- Previous call centre or high-volume phone handling experience
- Excellent telephone manners
We are committed to diversity and inclusivity.
Contact Detail:
Staffline Recruitment Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative - Fulltime
✨Tip Number 1
Familiarise yourself with the health trust's services and values. Understanding their mission will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since excellent telephone manners are crucial for this role, consider role-playing scenarios with a friend to enhance your confidence and clarity when speaking on the phone.
✨Tip Number 3
Be prepared to discuss your previous call centre experience in detail. Think of specific examples where you handled high-volume calls effectively, as this will showcase your ability to thrive in a busy environment.
✨Tip Number 4
Highlight your flexibility in working hours. Since the role requires shifts across various times, emphasising your willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Call Centre Representative - Fulltime
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Call Centre Representative. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your previous call centre or high-volume phone handling experience. Emphasise your excellent telephone manners and any relevant qualifications, such as your GCSEs.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the health trust. Mention your flexibility to work evenings and weekends, as this is essential for the position.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a call centre environment.
How to prepare for a job interview at Staffline Recruitment Ireland
✨Showcase Your Communication Skills
As a Call Centre Representative, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully handled customer queries or resolved issues over the phone.
✨Highlight Relevant Experience
Make sure to discuss any previous call centre or high-volume phone handling experience you have. Be prepared to share specific scenarios where you managed difficult calls or provided exceptional service, as this will show your suitability for the role.
✨Emphasise Flexibility
Since the role requires working various shifts, it's important to express your flexibility regarding working hours. Mention your willingness to work evenings and weekends, as this will demonstrate your commitment to meeting the needs of the health trust.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses to common scenarios in call centres, such as dealing with an irate customer or managing multiple calls simultaneously.
