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For Companies At a Glance
- Tasks: Handle calls and assist customers in a fast-paced environment.
- Company: Join a health trust dedicated to providing essential services to the community.
- Benefits: Enjoy paid holidays, a pension scheme, and valuable public sector experience.
- Why this job: Gain hands-on experience while contributing to meaningful health services in a diverse workplace.
- Qualifications: Must have 5 GCSEs including English and Maths; previous call centre experience preferred.
- Other info: Flexible shifts required, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking three Call Handlers for an immediate start within the health trust. This position is for a duration of six months, with the possibility of extension based on performance and service needs.
This full-time role offers 37.5 hours per week, with shift patterns scheduled across Monday to Sunday. Working hours range from 7:00 AM to midnight on weekdays and 8:00 AM to 8:00 PM on weekends. Flexibility to work evenings and weekends is essential.
- Minimum of 5 GCSEs (Grades A–C) including English and Maths
- Previous call centre or high-volume phone handling experience
- Excellent telephone manners
We are committed to diversity and inclusivity.
Contact Detail:
Staffline Recruitment Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Representative - Fulltime
✨Tip Number 1
Familiarise yourself with the health trust's services and values. Understanding their mission will help you align your responses during any interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since excellent telephone manners are crucial for this role, consider role-playing scenarios with a friend to enhance your ability to handle calls professionally and efficiently.
✨Tip Number 3
Be prepared to discuss your previous call centre experience in detail. Think of specific examples where you successfully managed high-volume calls or resolved customer issues, as this will showcase your relevant skills.
✨Tip Number 4
Highlight your flexibility in working hours. Since the role requires shifts across various times, emphasising your willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Call Centre Representative - Fulltime
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Call Centre Representative. Highlight your relevant experience in handling calls and customer service.
Tailor Your CV: Make sure your CV reflects your previous call centre or phone handling experience. Emphasise your GCSE qualifications, particularly in English and Maths, as well as any relevant skills that align with the job.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent telephone manners and flexibility to work various shifts. Mention your commitment to diversity and inclusivity, aligning with the company's values.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail and professionalism, which are crucial for a call centre role.
How to prepare for a job interview at Staffline Recruitment Ireland
✨Showcase Your Communication Skills
As a Call Centre Representative, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from previous experiences where you successfully handled customer queries or resolved issues over the phone.
✨Highlight Relevant Experience
Make sure to discuss any previous call centre or high-volume phone handling experience you have. Be prepared to share specific scenarios where you managed difficult calls or provided exceptional service, as this will show your suitability for the role.
✨Emphasise Flexibility
Since the role requires working various shifts, including evenings and weekends, it's important to express your flexibility. Mention your willingness to adapt to different schedules and how you manage work-life balance effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses to common scenarios in call centres, such as dealing with an irate customer or managing multiple calls simultaneously.
