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- Tasks: Manage income collection and support customers through financial challenges with empathy.
- Company: Join a dedicated team focused on enhancing home ownership experiences.
- Benefits: Enjoy a hybrid work model and competitive salary with room for growth.
- Why this job: Make a real impact by helping customers navigate their financial journeys in a supportive environment.
- Qualifications: Experience in customer service and a passion for helping others is essential.
- Other info: This is a permanent position with a commitment to customer care.
The predicted salary is between 30021 - 34770 £ per year.
Salary: Norwich – £30,021 – £34,770 per annum / London – £33,018 – £38,325 per annumLocation: Hybrid/Reed House, Norwich or Corsica Street, LondonHours: 36 per week Contract Type: Permanent We’re looking for an experienced Customer Accounts Specialist to join our lovely Home Ownership team on a permanent basis. If you thrive in a customer-focused environment and pride yourself on providing the highest level of customer service, this could be the perfect role for you! The Customer Accounts Specialists play a vital role in delivering the Group’s income management services and policies, with a heartfelt commitment to maximising the collection of rent and service charges while compassionately minimising the financial strain that our customers may face. In this position, you’ll oversee the entire income collection and arrears process within a designated area. Your responsibilities include closely monitoring housing debt and guiding our customers through the recovery journey until a resolution is reached. We understand that financial circumstances can be challenging, so it is essential to approach each case with empathy and care. By following established policies and procedures, you’ll work diligently to implement appropriate recovery actions, aiming to reduce both the level of arrears and the stress our customers experience, all while striving to meet our annual targets. Customer service is key in this role, and we’d love to hear from you if you …
Customer Accounts Specialist Home Ownership employer: Clarion
Contact Detail:
Clarion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Specialist Home Ownership
✨Tip Number 1
Familiarize yourself with the specific income management services and policies that the company implements. Understanding these will help you demonstrate your knowledge during the interview and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in customer service, especially in roles that required empathy and problem-solving skills. Be prepared to share examples of how you've successfully managed difficult situations with customers.
✨Tip Number 3
Research common challenges faced by customers in housing debt and think about how you would approach these situations. This will not only prepare you for potential interview questions but also show your commitment to providing compassionate support.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and the Home Ownership team. This can provide you with valuable information that you can use to tailor your responses during the interview.
We think you need these skills to ace Customer Accounts Specialist Home Ownership
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Accounts Specialist position. Understand the key responsibilities, such as income collection and customer service, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or accounts management. Use specific examples that demonstrate your ability to handle financial situations with empathy and care.
Showcase Your Skills: Make sure to highlight skills that are crucial for this role, such as communication, problem-solving, and conflict resolution. Provide examples of how you've successfully used these skills in past roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer service and your understanding of the challenges customers face. Explain why you are a great fit for the Home Ownership team and how you can contribute to their goals.
How to prepare for a job interview at Clarion
✨Show Your Customer Service Skills
Since this role is all about providing top-notch customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to empathize with customers and provide solutions that ease their financial concerns.
✨Understand the Financial Context
Familiarize yourself with the basics of income management services and the challenges customers face regarding housing debt. Being able to discuss these topics knowledgeably will demonstrate your commitment to the role and your understanding of the importance of compassion in financial matters.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical situations related to income collection and arrears management. Practice responding to these scenarios by outlining your thought process and the steps you would take to resolve the issue while maintaining a customer-focused approach.
✨Research the Company Culture
Take some time to learn about the company's values and mission, especially regarding their commitment to customer care and community support. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
