Senior Business Operations Lead

We are a specialist data protection consultancy firm that cares deeply about each and every client we have. We are looking for a Business Operations Manager to join our organisation and work alongside our team, providing expert support to help create and implement strategies for the growth of our firm.

Key Responsibilities:

• Be an integral part of the company’s strategic decision making, including business growth, development and resource development.
• Develop and implement operational policies, procedures and guidance materials to improve productivity and operational effectiveness throughout IGS.
• Lead financial reports of IGS’ time spent on all clients and internal activities to provide strategic insights to senior management.
• Maintain compliance with information regulations that apply to the company, including but not limited to: Data Protection Act 2018; General Data Protection Regulation (GDPR); Any new or developing data protection regulations.
• Lead IGS in obtaining compliance certification in areas of data protection and cyber security.
• Have a working understanding of data protection legislation and information governance practices to implement.
• Interpret data to generate company and market strategies for implementation.
• Collaborate with senior management to develop and implement business strategies.
• Deliver training and communication to IGS staff on policies, procedures and working practices.
• Help create and maintain a positive and collaborative working environment, prioritising professional growth and development for all staff.
• Develop and monitor key performance indicators (KPIs) as required by senior management to measure operational success.
• Analyse data and provide insights for senior management to inform organisational decision-making.
• Overall responsibility for the effectiveness of IGS’ website and digital presence across social media platforms such as LinkedIn.
• Support IGS in creating, implementing and strategising new products and ideas for business growth and development.
• Support senior management in ensuring that IGS has adequate office equipment and liaise with landlords and office managers regarding IGS’ use of the office.
• Responsible for co-ordinating effective use of the office and supporting any new office environments IGS looks to move into.
• Responsible for ensuring all staff have appropriate physical and digital assets to capably undertake their required functions.
• A focal point for staff to report issues with their physical or digital assets and assist with resolving those issues.
• Management of IGS’ internal software subscriptions and internal assets.
• Overall management of IGS’ Voice over Internet Protocol (“VOIP”) technology for prospective clients to contact IGS by telephone.
• Be a global administrator for IGS’ M365 environment, creating and deleting new users, creating shared mailboxes and managing IGS’ Microsoft Teams environment.

Benefits:

• Performance related bonus.
• Private Healthcare.
• Free refreshment in the office.
• Hybrid working.
• Pension scheme.
• Continued support to help you fulfil your potential – you’ll keep advancing your technical skills throughout your career with us.
• Enhanced Annual Leave Allowance – 23 days (plus bank holidays) plus an extra day per year of service up to a maximum of 7 additional days.

Requirements:

• An undergraduate degree (2.1 or higher), preferably in a related field.
• Proven experience (4+ years) in business operations or a similar managerial role.
• Innovation and creativity for how to grow and improve a business.
• Discipline to be able to work remotely and fulfil your duties.
• A willingness to advance the company's goals and the realisation of what benefits the company will bring to your ongoing growth (both financial and wellbeing).
• Eligible to apply for UK Security Clearance.