Client Relationship Manager

Client Relationship Manager

London Full-Time 35000 - 40000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage sponsor journeys and ensure seamless event delivery.
  • Company: Join a fast-growing, award-winning events business with a reputation for excellence.
  • Benefits: Enjoy hybrid working, a supportive culture, and a stylish office environment.
  • Why this job: Make a real impact in a thriving company while building valuable relationships.
  • Qualifications: Experience in event management or operations, strong communication skills, and attention to detail.
  • Other info: Opportunity for travel and potential language skills in Arabic are a plus.

The predicted salary is between 35000 - 40000 £ per year.

This is not a sales role — it is heavily administrative and would suit someone who has been in an operations or project management role within a conference organiser, but who also has strong people skills.

We are recruiting a Client Relationship Manager to join one of the most successful and fast-growing event businesses in the market. This company has a strong track record of delivering market-leading events and a reputation for excellence. Over the past few years, they have expanded significantly through organic growth and strategic acquisitions, making them one of the most exciting players in the events space. You’ll be joining a team that combines the agility of a high-growth business with the close-knit, family feel of a much smaller company. They pride themselves on a supportive, collaborative culture, and have created a welcoming, stylish office environment to match — a real hub for creativity, ambition, and success.

This is an opportunity to support major international events by enhancing sponsor journeys, building key relationships, and ensuring that every client gets maximum value from their involvement. Although this isn’t a commercial sales role, being commercially minded and relationship-driven will be key to success.

What you’ll be doing:

  • Manage elements of the sponsorship journey post-contract through to event delivery
  • Ensure sponsors maximise their event participation, including guest invitations and internal pass allocations
  • Support and guide sponsors through the event customer portal
  • Coordinate and deliver a world-class 1-2-1 meeting concierge service
  • Act as a key point of contact for internal stakeholders and external sponsors
  • Oversee onsite meeting logistics to ensure a seamless experience
  • Deliver client success services across the wider portfolio of events

What we’re looking for:

  • Proven experience working for a conference or exhibition organiser
  • Ideally from an Event Project Management or Operations background
  • Strong project management skills with the ability to juggle multiple priorities under pressure
  • Exceptional attention to detail — a must for ensuring flawless client experiences
  • Excellent communication and relationship-building skills
  • A commercially minded approach, even though this is not a direct sales role
  • Proficiency with event management tools and Microsoft Office Suite
  • Arabic language skills are a plus but not essential
  • Willingness to travel for event delivery

This is a fantastic opportunity to join a business that’s not just growing — it’s thriving. If you’re looking for a high-energy, high-reward environment where you can make a real impact and be part of a genuinely supportive team, this could be the perfect next step for your career.

Client Relationship Manager employer: Springboard Success

As a Client Relationship Manager at our dynamic and rapidly expanding event business, you'll find yourself in an environment that champions collaboration and creativity. With a hybrid working model, we offer the flexibility of home-based work alongside a stylish office that fosters a close-knit community. Our commitment to employee growth is evident through our supportive culture and the opportunity to engage with major international events, ensuring you can make a meaningful impact while developing your career in a thriving industry.
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Contact Detail:

Springboard Success Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Relationship Manager

✨Tip Number 1

Familiarise yourself with the latest trends in B2B events and sponsorship management. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.

✨Tip Number 2

Network with professionals in the events industry, especially those who have experience in client relationship management. Attend relevant events or webinars to build connections and gain insights that could give you an edge in your application.

✨Tip Number 3

Showcase your project management skills by preparing examples of how you've successfully managed multiple priorities in past roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your ability to thrive under pressure.

✨Tip Number 4

Research StudySmarter and our company culture thoroughly. Understanding our values and what we stand for will allow you to tailor your approach and demonstrate how you align with our mission during any discussions or interviews.

We think you need these skills to ace Client Relationship Manager

Project Management
Attention to Detail
Communication Skills
Relationship-Building Skills
Event Management Tools Proficiency
Administrative Skills
Time Management
Problem-Solving Skills
Client Success Services
Stakeholder Management
Commercial Awareness
Multitasking Ability
Team Collaboration
Adaptability

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in operations or project management within the events industry. Emphasise your strong people skills and any specific achievements that demonstrate your ability to manage client relationships effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with sponsorship journeys and how you can enhance client experiences, aligning your skills with the job requirements.

Highlight Relevant Skills: In your application, focus on your project management skills and attention to detail. Provide examples of how you've successfully managed multiple priorities and delivered exceptional client service in past roles.

Show Enthusiasm for the Company: Express your excitement about joining a fast-growing event business. Mention the company's reputation for excellence and how you align with their supportive and collaborative culture, making it clear why you want to be part of their team.

How to prepare for a job interview at Springboard Success

✨Showcase Your Project Management Skills

Since the role requires strong project management abilities, be prepared to discuss specific examples from your past experiences. Highlight how you successfully managed multiple priorities and ensured seamless event delivery.

✨Demonstrate Your People Skills

This position is all about building relationships. Be ready to share instances where you effectively communicated with clients or stakeholders, showcasing your ability to enhance their experience and satisfaction.

✨Familiarise Yourself with Event Management Tools

Proficiency in event management tools is essential for this role. Before the interview, brush up on any relevant software you’ve used and be prepared to discuss how you utilised these tools to improve efficiency and client engagement.

✨Emphasise Attention to Detail

Given the importance of delivering flawless client experiences, be sure to provide examples that demonstrate your exceptional attention to detail. Discuss how this skill has positively impacted your previous roles, especially in event settings.

Client Relationship Manager
Springboard Success
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  • Client Relationship Manager

    London
    Full-Time
    35000 - 40000 £ / year (est.)

    Application deadline: 2027-06-15

  • S

    Springboard Success

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