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For Companies At a Glance
- Tasks: Lead a high-performing renewals team and mentor team members.
- Company: Join a fast-growing SaaS business with a strong track record and ambitious growth plans.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a hybrid working model.
- Why this job: Make a real impact in a collaborative culture that values innovation and development.
- Qualifications: 5+ years in customer success with proven leadership and communication skills.
- Other info: Opportunity to shape the team and contribute to company success.
The predicted salary is between 43200 - 72000 £ per year.
Propel is excited to partner with a fast-growing SaaS and advisory business dedicated to helping organisations find and win public sector contracts. With nearly 2,000 customers and a history of over 50% year-on-year growth, they are leaders in their field, delivering real impact for their clients.
They Are:
- A forward-thinking, ambitious company with a hybrid working model (1-2 days per week in their central Bath office).
- Offering a competitive salary, 25 days of holiday (plus bank holidays), and a strong pension scheme.
- Committed to career development, fostering a collaborative and inspiring team culture.
- Poised for continued success, with a proven track record and a clear growth strategy.
The Opportunity
- Lead a high-performing renewals team to achieve and exceed performance targets.
- Mentor and inspire team members, fostering a positive and solutions-focused culture.
- Take ownership of a small portfolio of prestigious accounts.
- Oversee team KPIs, metrics, and processes to drive results.
- Play a pivotal role in shaping the team and contributing to the company’s ambitious growth plans.
What They Need from You
The ideal candidate doesn’t need sector-specific experience but must be an exceptional leader with a strong focus on people. Key attributes include:
- Proven experience leading and motivating teams to exceed targets.
- 5+ years in customer success, renewals, or a similar environment.
- Outstanding communication skills, both written and verbal.
- Strong analytical and organisational abilities, with an eye for detail.
- High emotional intelligence and empathy, with a talent for mentoring and coaching.
- Proficiency in CRM systems and MS Office, with a data-driven approach.
Desirable Skills:
- Experience with B2B SaaS, public sector clients, or advisory services.
- Knowledge of HubSpot or similar tools.
Why This Role?
- Shape a significant part of a fast-growing, market-leading business.
- Become a key member of the leadership team, driving both team and personal success.
- Join a company that values innovation, teamwork, and continuous development.
If you’re a performance-driven, emotionally intelligent leader who thrives on inspiring others, this is your chance to make a real impact.
Customer Success Team Lead employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead
✨Tip Number 1
Research the company’s growth strategy and recent achievements. Understanding their trajectory will help you align your leadership style with their goals and demonstrate how you can contribute to their success.
✨Tip Number 2
Prepare specific examples of how you've led teams to exceed targets in the past. Highlight your mentoring and coaching experiences, as these are crucial for the role and will showcase your emotional intelligence.
✨Tip Number 3
Familiarize yourself with CRM systems and tools like HubSpot. Being able to discuss your proficiency and how you’ve used data to drive results will set you apart from other candidates.
✨Tip Number 4
Emphasize your communication skills during any interactions. Since outstanding communication is a key requirement, practice articulating your thoughts clearly and confidently to make a strong impression.
We think you need these skills to ace Customer Success Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and achievements in customer success or similar roles. Use specific metrics to demonstrate how you've exceeded targets and contributed to team success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and your commitment to fostering a positive culture. Mention any relevant experience with B2B SaaS or public sector clients, even if it's not directly required.
Showcase Communication Skills: Since outstanding communication is key for this role, ensure that your application materials are well-written and free of errors. Use clear and concise language to convey your ideas effectively.
Highlight Emotional Intelligence: Demonstrate your emotional intelligence and mentoring abilities in your application. Share examples of how you've supported team members' growth and development in previous roles.
How to prepare for a job interview at Propel
✨Showcase Your Leadership Skills
Prepare to discuss your previous experiences in leading teams. Highlight specific examples where you motivated team members to exceed targets and how you fostered a positive culture.
✨Demonstrate Emotional Intelligence
Be ready to share instances where you've used empathy and emotional intelligence to mentor or coach team members. This role values high emotional intelligence, so showing this trait can set you apart.
✨Familiarize Yourself with CRM Tools
Since proficiency in CRM systems is essential, make sure you are comfortable discussing your experience with tools like HubSpot or similar platforms. Be prepared to explain how you've used data to drive results.
✨Align with Company Values
Research the company's culture and values. During the interview, express how your personal values align with their commitment to innovation, teamwork, and continuous development.
