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- Tasks: Manage meeting rooms and provide top-notch client services in a global law firm.
- Company: Join Ryder Reid Legal, a specialist connecting legal talent with top law firms for nearly 30 years.
- Benefits: Enjoy a competitive salary and the opportunity to work in a dynamic environment.
- Why this job: Be at the forefront of hospitality in a prestigious firm, enhancing your customer service skills.
- Qualifications: Customer service excellence, strong communication, and multitasking abilities are essential.
- Other info: Work hours are from 12pm to 9pm, perfect for those who thrive in the afternoon.
The predicted salary is between 28800 - 43200 £ per year.
Title: Guest Services Representative
Location: London Liverpool St
Hours: 12pm – 9pm
Salary: Competitive
Ryder Reid Legal is recruiting for a personable Guest Services Representative to join the dynamic team of one our global law firm clients on a permanent basis, where you’ll be at the forefront of the firms front-of-house operations. This role is pivotal in managing meeting rooms and providing top-notch facilities and office services. The ideal candidate would a front of house professional who can deliver exceptional, client-focused service to partners, staff, and clients, all while maintaining the highest standards of hospitality and professionalism.
Key Responsibilities:
- Meeting Room Management: Efficiently manage conference space bookings using EMS, ensuring all client needs, including catering and AV services, are met.
- Visitor Management: Register visitor details in the Building Visitor Management system for smooth access and security.
- Technical Support Coordination: Report and escalate technical issues promptly.
- Shift Handover: Provide detailed handovers at the end of each shift.
- Switchboard Operations: Professionally manage switchboard calls, ensuring timely responses.
- Access Control: Manage access to floors via intercom, verifying caller identity.
- General Administrative Support: Offer ad-hoc support as needed.
Qualifications:
- Proven excellence in customer service with a focus on hospitality.
- Strong verbal and written communication skills.
- Exceptional organizational and multitasking abilities.
- Flexibility to adapt to changing schedules.
- Ability to work independently and as part of a team.
- Proactive problem-solving skills.
- High level of confidentiality and professionalism.
- Attention to detail.
Technologies/Software:
- Proficiency with EMS or similar room booking systems.
- Familiarity with ServiceNow or other Helpdesk tools.
- Comfortable with standard office equipment.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For almost thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Guest Services Representative - Global Law Firm employer: Ryder Reid Legal
Contact Detail:
Ryder Reid Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Representative - Global Law Firm
✨Tip Number 1
Familiarize yourself with EMS or similar room booking systems before your interview. Being able to discuss your experience or knowledge of these systems will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your customer service skills by preparing specific examples of how you've provided exceptional service in previous roles. This will demonstrate your ability to deliver client-focused service, which is crucial for this position.
✨Tip Number 3
Practice your communication skills, especially in managing switchboard calls and visitor management. Being articulate and professional in your responses can set you apart from other candidates.
✨Tip Number 4
Show your organizational skills by discussing how you manage multiple tasks simultaneously. Prepare to share strategies you use to stay organized, especially in a fast-paced environment like a law firm.
We think you need these skills to ace Guest Services Representative - Global Law Firm
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Services Representative position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service and hospitality. Provide specific examples of how you've delivered exceptional service and managed front-of-house operations.
Showcase Communication Skills: Since strong verbal and written communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and professional language, and consider including examples of effective communication in your past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Mention your familiarity with EMS or similar booking systems, and highlight any relevant technical support experience to stand out.
How to prepare for a job interview at Ryder Reid Legal
✨Showcase Your Customer Service Skills
As a Guest Services Representative, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for clients or colleagues, highlighting your focus on hospitality.
✨Demonstrate Organizational Abilities
This role requires strong organizational skills, especially in managing meeting room bookings and visitor details. Be ready to discuss how you prioritize tasks and manage multiple responsibilities effectively.
✨Familiarize Yourself with Relevant Technologies
Since proficiency with EMS or similar room booking systems is essential, make sure you understand how these systems work. If possible, practice using a demo version or review tutorials to feel confident discussing your technical skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to handle unexpected challenges, such as technical issues or last-minute changes, and explain how you resolved them while maintaining professionalism.
