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- Tasks: Handle customer inquiries via phone, email, and CRM while providing effective solutions.
- Company: Join a growing company in the recycling sector focused on sustainability.
- Benefits: Enjoy competitive salary, supportive team, training, and potential for permanent role.
- Why this job: Be part of a dynamic team with clear career progression and impactful work.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This is a maternity cover role with potential for a permanent position.
The predicted salary is between 28800 - 43200 £ per year.
Location: Colwick, Nottingham
Hours: Monday to Friday - 8am – 5pm
Maternity Cover | June 2025 – September 2026 FTC | Potential for Permanent Role on completion
Supportive Team + Training and Mentoring + Competitive salary and benefits package
Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you’ll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You’ll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role. You’ll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.
Key Responsibilities:- Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
- Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
- Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
- Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.
- Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
- Strong communication and problem-solving skills.
- Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.
- Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
- A varied role with no two days the same in a supportive team.
- Work for a growing company focused on sustainability and zero waste to landfill solutions.
If you’re passionate about customer service and want to be part of a company making a difference, we’d love to hear from you. Apply now!
Customer Service Advisor FTC employer: ManpowerGroup Talent Solutions
Contact Detail:
ManpowerGroup Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor FTC
✨Tip Number 1
Familiarise yourself with the recycling and resource recovery sector. Understanding the industry will not only help you answer customer queries more effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling inquiries via phone, being clear and concise in your speech can make a significant difference in how customers perceive your service.
✨Tip Number 3
Prepare for potential scenarios you might encounter in customer service. Think about common issues customers face and how you would resolve them, as this will demonstrate your problem-solving abilities during interviews.
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the role.
We think you need these skills to ace Customer Service Advisor FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or call centre roles. Emphasise skills like communication, problem-solving, and multitasking, as these are crucial for the Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the recycling and resource recovery sector. Mention how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, provide specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will demonstrate your capability to excel in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ManpowerGroup Talent Solutions
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience in customer service or call centre roles. Share specific examples of how you've successfully resolved customer inquiries and maintained satisfaction, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
During the interview, focus on your ability to communicate clearly and effectively. Practice articulating your thoughts and responses, as strong communication is key in a customer service position where you'll be interacting with various stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues. Prepare by thinking of past experiences where you successfully solved problems, and be ready to discuss your thought process and the steps you took to reach a solution.
✨Express Your Passion for Sustainability
Since the company focuses on sustainability and zero waste solutions, convey your enthusiasm for these values. Discuss any personal or professional experiences that align with their mission, showing that you're not just looking for a job, but are genuinely interested in making a difference.
