Labour and Performance Optimisation Manager

We\’re working with a client based in The West Midlands, seeking a Labour & Performance Operations Manager. The role is reporting into an Operations Director and within the retail operations team.

The Labour & Performance Optimisation Manager is responsible for managing labour to optimize performance within stores. It\’s crucial in driving labour efficiencies to deliver positive returns against budget and year-over-year improvements – Owning and developing the labour model, mastering systems, evolving reporting, and working closely with the field and support functions are key for success in this role.

• This person will be a master of working across differing functions with a passion for data led decisions to guide, and influence, current and future strategy within stores

• The gate keeper of store profitability, whilst ensuring the right initiatives land at the right times to ensure full impact across the store estate

• This role is crucial in driving store efficiencies to deliver positive returns against budget and year-over-year improvements

• Own and develop the labour model, mastering systems, evolving reporting, and working closely with the field and support functions are key for success in this role

• Responsible for store workload capacity – ensuring sustainability, and profitability, when new initiatives or projects are launched – as such not overloading stores to protect, and optimise, performance

• Understanding retail operations within stores is preferable but not essential

We need someone who can work from the offices in the West Midlands, and will be able to pick up the role and work comfortably within a fast growing team. The business is a fantastic company to work for and you will receive excellent working benefits alongside a good salary.