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- Tasks: Lead a new client services division, managing high-value projects and client relationships.
- Company: Join a top creative production agency known for innovative global experiences.
- Benefits: Enjoy a full-time role with opportunities for growth and industry exposure.
- Why this job: Be at the forefront of creative storytelling and client engagement in an exciting environment.
- Qualifications: Senior-level experience in client services within creative or events sectors is essential.
- Other info: This role offers a chance to shape a new team and drive business development.
The predicted salary is between 43200 - 72000 £ per year.
The CoCo Group is proud to be partnering with a highly respected creative production agency to find a Client Services Director ready to lead, build, and elevate a newly formed division that will be central to their continued growth. This is a unique opportunity to join an organisation known for turning ambitious creative concepts into globally celebrated experiences across sports, events, immersive, exhibitions, retail, and media. With a reputation built on innovation and technical brilliance, our client is poised for exciting expansion — and they need a strategic leader to help make it happen.
The Role
You’ll establish and lead a brand-new client services function, becoming the cornerstone of client relationships. You’ll work closely with internal teams and senior stakeholders, overseeing high-value projects from pitch to delivery while growing and diversifying existing and new client accounts.
You’ll also:
- Develop and lead client relationship and retention strategies
- Drive business development, cross-sell and upsell across an impressive portfolio
- Represent the company at industry events, exhibitions, and trade shows
- Oversee proposals and pitch creation, leading negotiations and contract agreements
- Onboard and manage client accounts, ensuring premium delivery at every stage
- Mentor and embed a client-first culture across the business
About You
You’re an experienced leader from the experiential, events or creative industries — with a passion for storytelling, a sharp commercial eye, and the ability to command a room. You know how to build and scale high-performing teams, create world-class pitches, and foster long-lasting client partnerships.
You bring:
- Senior-level client services experience in the creative, experiential or events sector
- Proven success in business development and account growth
- Leadership experience, with the ability to mentor and inspire
- Exceptional communication, strategic thinking, and organisational skills
- Familiarity with production-led environments (highly desirable)
Please apply today to be considered, looking forward to hearing from you.
Client Services Director (London) employer: CoCo Group
Contact Detail:
CoCo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director (London)
✨Tip Number 1
Network actively within the events and creative industries. Attend industry events, exhibitions, and trade shows to meet potential clients and stakeholders. Building relationships in person can significantly enhance your chances of landing this role.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully built and scaled teams in previous roles. Highlighting your ability to mentor and inspire others will resonate well with the hiring team.
✨Tip Number 3
Familiarise yourself with the latest trends in experiential marketing and creative production. Being knowledgeable about current industry innovations will help you stand out as a candidate who can drive business development and client retention strategies.
✨Tip Number 4
Prepare to discuss specific high-value projects you've overseen from pitch to delivery. Demonstrating your experience in managing complex client accounts will be crucial in showcasing your fit for this strategic leadership role.
We think you need these skills to ace Client Services Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client services, particularly within the experiential and creative industries. Use specific examples of successful projects you've led or contributed to, showcasing your leadership and business development skills.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for storytelling and your strategic vision for client relationships. Mention how your background aligns with the role and the company's goals, and express your enthusiasm for leading a new client services function.
Showcase Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your success in business development and account growth. This could be in the form of increased revenue, successful pitches, or long-term client partnerships.
Prepare for Interviews: If you get called for an interview, be ready to discuss your approach to building client relationships and leading teams. Prepare examples of how you've mentored others and fostered a client-first culture in previous roles.
How to prepare for a job interview at CoCo Group
✨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to mentor and inspire others.
✨Understand the Company’s Vision
Research the creative production agency's recent projects and their overall vision. Be ready to discuss how your skills align with their goals and how you can contribute to their growth and innovation.
✨Prepare for Client Relationship Scenarios
Think of specific instances where you've built or maintained client relationships. Be prepared to discuss your strategies for client retention and how you've handled challenging situations in the past.
✨Demonstrate Your Business Development Acumen
Highlight your experience in business development by discussing successful projects where you drove account growth. Be ready to share your approach to cross-selling and upselling within existing client accounts.
