Client Services Director (London)

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Events & Experiential Specialist Recruiter – 07592 260992

Client Services Director – Experiential & Creative Production

The CoCo Group is proud to be partnering with a highly respected creative production agency to find a Client Services Director ready to lead, build, and elevate a newly formed division that will be central to their continued growth.

This is a unique opportunity to join an organisation known for turning ambitious creative concepts into globally celebrated experiences across sports, events, immersive, exhibitions, retail, and media. With a reputation built on innovation and technical brilliance, our client is poised for exciting expansion — and they need a strategic leader to help make it happen.

The Role

You’ll establish and lead a brand-new client services function, becoming the cornerstone of client relationships. You\’ll work closely with internal teams and senior stakeholders, overseeing high-value projects from pitch to delivery while growing and diversifying existing and new client accounts.

You’ll also:

• Develop and lead client relationship and retention strategies
• Drive business development, cross-sell and upsell across an impressive portfolio
• Represent the company at industry events, exhibitions, and trade shows
• Oversee proposals and pitch creation, leading negotiations and contract agreements
• Onboard and manage client accounts, ensuring premium delivery at every stage
• Mentor and embed a client-first culture across the business

About You

You\’re an experienced leader from the experiential, events or creative industries — with a passion for storytelling, a sharp commercial eye, and the ability to command a room. You know how to build and scale high-performing teams, create world-class pitches, and foster long-lasting client partnerships.

You bring:

• Senior-level client services experience in the creative, experiential or events sector
• Proven success in business development and account growth
• Leadership experience, with the ability to mentor and inspire
• Exceptional communication, strategic thinking, and organisational skills
• Familiarity with production-led environments (highly desirable)

Please apply today to be considered, looking forward to hearing from you.

Seniority level

• Seniority levelDirector

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Management
• IndustriesEvents Services

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