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For Companies At a Glance
- Tasks: Support clients from onboarding to retention, ensuring their goals are met.
- Company: Join One Sided Coin, a dynamic company focused on exceptional client experiences.
- Benefits: Enjoy hybrid work flexibility, regular team socials, and ongoing professional development.
- Why this job: Be part of a collaborative team with clear career progression and impactful client interactions.
- Qualifications: 1+ year in a client-facing role; strong communication and organisational skills required.
- Other info: Familiarity with CRM tools is a plus; a proactive mindset is essential.
The predicted salary is between 28800 - 48000 £ per year.
As a Client Success Associate, you’ll be responsible for supporting client relationships from onboarding through to retention. You’ll be the first point of contact for clients, ensuring their goals are met, their challenges are resolved quickly, and that their experience with One Sided Coin is nothing short of exceptional.
What You’ll Do:
- Guide new clients through onboarding and setup processes
- Maintain regular communication to ensure high satisfaction and alignment
- Monitor progress and proactively identify areas for improvement
- Collaborate with internal teams to ensure timely and accurate project delivery
- Track client health metrics, renewals, and satisfaction scores
- Help build client reports and participate in review meetings
- Assist in identifying upsell or expansion opportunities
What You’ll Bring:
- 1+ year of experience in a client-facing role (Customer Success, Account Management, Sales Support, or similar)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Familiarity with CRM tools and reporting platforms is a plus
- A proactive mindset and genuine desire to help clients succeed
- A team player with a solution-oriented attitude
Why Join One Sided Coin?
- A collaborative and supportive team environment
- Clear career progression pathways
- Hybrid flexibility with an Edinburgh HQ base
- Regular team socials and client event opportunities
- Ongoing training and professional development
Contact Detail:
One Sided Coin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what makes us tick at StudySmarter will help you align your approach when interacting with potential clients, showcasing how you can contribute to their success.
✨Tip Number 2
Network with current or former Client Success Associates. Reach out on LinkedIn or attend industry events to gain insights into the role and gather tips on how to excel in client relationships.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your proactive mindset and problem-solving skills will demonstrate your fit for the role.
✨Tip Number 4
Showcase your familiarity with CRM tools during conversations. If you have experience with any specific platforms, be ready to discuss how you've used them to enhance client satisfaction and track progress.
We think you need these skills to ace Client Success Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Client Success Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your proactive mindset. Use specific examples from your past experiences to demonstrate your communication skills and ability to resolve challenges.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer success, account management, or sales support. Include metrics or achievements that showcase your ability to maintain client satisfaction and drive results.
Showcase Your Team Spirit: Mention any experiences where you collaborated with internal teams or contributed to a team environment. This will reflect your ability to work well with others and your solution-oriented attitude, which is crucial for this role.
How to prepare for a job interview at One Sided Coin
✨Showcase Your Communication Skills
As a Client Success Associate, communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully managed client relationships or resolved issues.
✨Highlight Your Problem-Solving Abilities
The role requires a proactive mindset to identify and resolve client challenges. Think of specific instances where you have turned a difficult situation into a positive outcome for a client. This will show your potential employer that you can handle the pressures of the role.
✨Familiarise Yourself with CRM Tools
While familiarity with CRM tools is a plus, showing that you are willing to learn and adapt is equally important. If you have experience with any relevant software, be sure to mention it. If not, express your eagerness to get up to speed quickly.
✨Demonstrate Team Collaboration
Since the role involves working closely with internal teams, share examples of how you've successfully collaborated in the past. Highlight your ability to work as part of a team and how you contribute to achieving common goals.
