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- Tasks: Lead IT service projects, ensuring timely delivery and quality standards.
- Company: Cisilion is a dynamic IT services company focused on innovative solutions.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Join a fast-paced role that enhances your project management skills and impacts client success.
- Qualifications: Experience in IT project management and proficiency in MS Project and technical writing required.
- Other info: Opportunity to work with cutting-edge technologies like Cisco and Microsoft.
The predicted salary is between 36000 - 60000 £ per year.
Cisilion are seeking a Project Manager with a proven track record of successfully delivering IT projects in a managed services environment. The ideal candidate must have experience in delivering IT technical service based solutions while managing stakeholders, vendors, and client expectations. The role is a core element of the Client Services function and will partner closely with Sales and Operations to ensure services are deployed, tested and released effectively.
Project Management Expertise:
- Demonstrated success in managing IT Services projects.
- Foundational understanding of IT (infrastructure, cloud, and collaboration technologies).
- Foundational knowledge of operational practices – Incident, Change and Problem Management.
- Proven ability to juggle multiple projects in a fast-paced environment.
Software Proficiency:
- Thorough knowledge of MS Project, Word, Excel, and PowerPoint.
Technical Writing:
- Experience in project documentation writing.
Commercial Acumen:
- Strong commercial awareness.
Planning and Organisation:
- Strong planning and organisational skills.
Relationship Management:
- Skilled in managing relationships effectively.
Pressure Management:
- Ability to work efficiently under pressure.
Time Management:
- Excellent time management and prioritisation skills.
End-to-End Project Delivery:
- Ensure projects are delivered on scope, on time, within budget, and meet quality expectations.
- Execute managed services projects such as service deployments, migrations, collaboration solutions, voice and audiovisual deployments, and system refreshes.
- Transitioning services into production environments, collaborating closely with operational teams and ensuring service acceptance criteria is adhered to.
Project Management Excellence:
- Apply robust project management methodologies (e.g., PRINCE2 or PMI) and adhere to established PMO governance frameworks.
- Manage complex projects involving multidisciplinary teams, vendors, and stakeholders.
- Develop and maintain detailed project plans, timelines, and budgets.
- Leverage knowledge of Cisco and/or Microsoft technologies in project planning and delivery.
- Ensure Service design packages are suitable and reflective of project goals and objectives.
- Collaborate with pre-sales and service design teams to understand client requirements.
- Build strong relationships with clients, vendors, and internal teams to ensure seamless project execution.
- Act as the primary point of contact for clients, ensuring their needs are met throughout the project lifecycle.
Leadership and Team Management:
- Motivate, guide, and manage project teams to ensure successful delivery.
Financial Oversight:
- Track and manage project budgets, providing regular financial updates to stakeholders.
- Present profit and loss (P&L) insights and financial risks at the leadership level.
Contact Detail:
Cisilion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Project Manager
✨Tip Number 1
Familiarise yourself with the specific project management methodologies mentioned in the job description, such as PRINCE2 or PMI. Being able to discuss these frameworks confidently during your interview will demonstrate your expertise and alignment with their expectations.
✨Tip Number 2
Highlight your experience with IT service delivery, especially in managed services environments. Prepare examples of past projects where you successfully managed stakeholders and vendors, as this will showcase your ability to handle the complexities of the role.
✨Tip Number 3
Brush up on your knowledge of Cisco and Microsoft technologies, as these are crucial for the role. Being able to speak about how you've used these technologies in previous projects can set you apart from other candidates.
✨Tip Number 4
Demonstrate your relationship management skills by preparing to discuss how you've built strong partnerships with clients and internal teams in the past. This is key for ensuring seamless project execution and will resonate well with the hiring team.
We think you need these skills to ace Service Management Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT projects, particularly in a managed services environment. Emphasise your familiarity with project management methodologies like PRINCE2 or PMI, and include specific examples of successful project deliveries.
Craft a Compelling Cover Letter: In your cover letter, address how your skills align with the job requirements. Mention your experience with stakeholder management, your understanding of IT infrastructure, and your ability to work under pressure. Use specific examples to demonstrate your commercial acumen and relationship management skills.
Showcase Technical Writing Skills: Since technical writing is crucial for this role, include samples of project documentation you have created in the past. Highlight your proficiency in creating clear and concise project plans, timelines, and budgets that reflect your project management expertise.
Highlight Relevant Software Proficiency: Ensure you mention your thorough knowledge of MS Project, Word, Excel, and PowerPoint in your application. Provide examples of how you have used these tools effectively in previous projects to manage timelines, budgets, and documentation.
How to prepare for a job interview at Cisilion
✨Showcase Your Project Management Expertise
Be prepared to discuss your previous experiences managing IT service projects. Highlight specific examples where you successfully delivered projects on time and within budget, and be ready to explain the methodologies you used, such as PRINCE2 or PMI.
✨Demonstrate Technical Knowledge
Familiarise yourself with the foundational aspects of IT infrastructure, cloud, and collaboration technologies. Be ready to discuss how these elements play a role in project delivery and how you've applied this knowledge in past projects.
✨Emphasise Relationship Management Skills
Prepare to talk about your experience in managing relationships with stakeholders, vendors, and clients. Share examples of how you've effectively communicated and collaborated with different parties to ensure project success.
✨Exhibit Strong Planning and Organisation Skills
Discuss your approach to planning and organising projects. Be specific about how you develop detailed project plans, timelines, and budgets, and how you prioritise tasks to manage multiple projects simultaneously in a fast-paced environment.
