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For Companies At a Glance
- Tasks: Lead the development of customer-focused commercial lending products and propositions.
- Company: Join a 150-year-old company dedicated to community impact and environmental responsibility.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and health benefits.
- Why this job: Be part of a transformative journey in commercial lending with a supportive and inclusive culture.
- Qualifications: Experience in financial products, stakeholder management, and leading teams is essential.
- Other info: Opportunity for personal growth with comprehensive training and a focus on work-life balance.
The predicted salary is between 43200 - 72000 £ per year.
About the business
Operating for over 150 years, with a physical presence in over 240 towns and cities throughout the UK, a business that puts their customers and 3,000 plus employees first. They are committed to creating a lasting positive impact in the community and carry out business with an understanding of their impact on the environment and risks of climate change. They have commenced a 5-year investment that will transform the way the organisation operates.
About the job
We all want to do the best we can for our customers and members, and in this role, you can play your part in delivering great propositions and products for them while getting some great exposure and some exciting challenges. But it’s more than that, in this role you’ll be able to play a central role in the growth of the Commercial Lending Team and take advantage of some great investment and plans to build a great business for commercial customers.
About the role
This is a role you can be proud of. You’ll need to be obsessed with the customer because you’ll be responsible for identifying, prioritising, assessing, designing and delivering great customer-centric commercial propositions and product developments. Working with the wider Commercial Lending Team, you’ll help create customer insight led products that have a clear commercial benefit and address the target market needs. You’ll champion product development and changes, and work with stakeholders to gain buy-in and deliver change. You’ll take the lead in managing an ongoing portfolio of change and backlog and lead on the assessment of complexity/cost/impact of delivery and establish the business benefits. Alongside this, you’ll ensure that you are delivering this in line with Group strategy as well as in line with regulatory guidance.
About you
You’ll have a good understanding of how financial products work and create value for the business and the customer. This’ll be coupled with a track record of creating an incredible stakeholder network and a good understanding of the wider industry and key competitors. Alongside this, you will have great experience of delivering change, you’ll be comfortable communicating at all levels of the business, and you’ll have a collaborative approach to making things happen. You’ll be an accomplished leader, with experience of leading, motivating and developing a team. Experience of doing this remotely would be beneficial, but by no means a pre-requisite. You’ll need to have a good understanding of lending on-boarding operations, ideally within commercial mortgages. This will be alongside proven experience of owning and delivering key loan application activities. You will be an excellent communicator, with outstanding negotiation and influencing skills with colleagues at all levels and the ability to manage difficult conversations with customers/colleagues. You will have some experience of continual process improvement and a mindset of challenging ways of working to ensure efficiency and excellent customer service. Alongside this, will be your approach to providing first class direct customer servicing and embedding this within a team, as well as experience of delivering a great service to brokers.
What’s on offer:
- Flexibility: On offer is a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.
- Development: The business wants you to feel challenged. Whatever your ambitions, they’re committed to helping you develop your skills and move ahead in your career journey.
- Inclusivity: The business is passionate about creating an inclusive environment where everyone is welcome and able to be themselves.
Reward & Benefits:
- Holidays: You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus: An annual discretionary bonus – when the business reaches its goals everyone is rewarded.
- Pension: The business knows how important it is to save towards the future, that’s why they contribute up 11% into your pension.
- Healthcare: Health and wellbeing are an important part of life, when you join, you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- Other Benefits: Access to the businesses self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Product and Propositions Manager - Commercial Lending employer: Chamberlain Career Management
Contact Detail:
Chamberlain Career Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product and Propositions Manager - Commercial Lending
✨Tip Number 1
Familiarise yourself with the latest trends in commercial lending and financial products. Understanding the competitive landscape will help you articulate how you can contribute to the team and enhance customer propositions.
✨Tip Number 2
Network with professionals in the commercial lending sector. Attend industry events or webinars to connect with potential colleagues and gain insights into the company's culture and expectations.
✨Tip Number 3
Prepare to discuss your experience in stakeholder management and change delivery. Be ready to share specific examples of how you've successfully led projects and influenced outcomes in previous roles.
✨Tip Number 4
Showcase your customer-centric mindset during any discussions. Think about how you can demonstrate your commitment to delivering exceptional service and improving customer experiences in your previous roles.
We think you need these skills to ace Product and Propositions Manager - Commercial Lending
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product and Propositions Manager position. Understand the key responsibilities and required skills, such as customer-centric product development and stakeholder management.
Tailor Your CV: Customise your CV to highlight relevant experience in commercial lending, product development, and stakeholder engagement. Use specific examples that demonstrate your ability to deliver customer-focused solutions and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their commitment to customer service and community impact, and express your enthusiasm for contributing to their growth.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your success in previous roles. This could be improvements in customer satisfaction, successful product launches, or effective team leadership that resulted in positive outcomes.
How to prepare for a job interview at Chamberlain Career Management
✨Understand the Customer-Centric Approach
Make sure to emphasise your obsession with customer needs during the interview. Be prepared to discuss how you have previously identified and designed products that cater to customer insights, as this role heavily focuses on delivering great customer-centric propositions.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in building and maintaining a strong stakeholder network. Be ready to provide examples of how you've successfully collaborated with various teams to gain buy-in for product changes and developments.
✨Demonstrate Change Management Experience
Prepare to discuss your track record in delivering change within an organisation. Share specific instances where you led projects or initiatives that improved processes or products, particularly in the context of commercial lending.
✨Communicate Effectively
As an excellent communicator, you should be able to articulate your thoughts clearly. Practice discussing complex topics in a straightforward manner, and be ready to showcase your negotiation and influencing skills, especially in challenging situations.
