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- Tasks: Support the General Manager in running the hotel and ensuring exceptional guest experiences.
- Company: Join Park House Hotel, a welcoming establishment in Shifnal, known for its excellent service.
- Benefits: Enjoy discounted stays, meals on duty, and retail discounts, plus recognition for your hard work.
- Why this job: This role offers hands-on experience and the chance to make a real impact on guest satisfaction.
- Qualifications: Strong communication, organisational skills, and prior hotel management experience are essential.
- Other info: Perfect for those looking to advance their career in hospitality with supportive leadership.
The predicted salary is between 24000 - 36000 £ per year.
The Assistant Hotel Manager will be responsible for supporting the General Manager in the successful running of the business with a focus on Food & Beverage. The Assistant Hotel Manager will lead the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving skills and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on position for someone who can lead a team to strive for excellence. The Assistant Hotel Manager will be an experienced Head of Department or Senior Supervisor looking for the next step in their career. With the support of a supportive General Manager and personal drive and passion to develop, we will help you grow and develop.
The role will report to the General Manager and is ideal for someone who has strong demonstrable experience in hotel operations. It is a perfect opportunity for someone who would like to take the next step in their career.
Job Overview: The Assistant Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel’s high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Assistant Manager will step in for the General Manager when needed and help with the implementation of hotel policies, procedures, and business goals.
Experience & Qualifications:
- Excellent communication skills and professional manner.
- Strong organisational skills, strong numeric skills, and a good understanding of figures.
- Excellent attention to detail.
- Self-motivated and proactive approach.
- Professional manner and appearance.
- Strong demonstrable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day on-line GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Contact Detail:
Park House Hotel & Venue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Hotel Manager - Telford
✨Tip Number 1
Familiarise yourself with the Park House Hotel's values and mission. Understanding their commitment to exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in hotel management. They can provide insights into the role and may even refer you directly to the hiring team.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to enhance guest experiences. Be ready to discuss how you've handled challenges in a hotel setting.
✨Tip Number 4
Showcase your adaptability by discussing times when you've successfully managed change or improved processes in your previous roles. This will highlight your readiness for the dynamic environment of hotel management.
We think you need these skills to ace Assistant Hotel Manager - Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel management, particularly in Food & Beverage. Use specific examples that demonstrate your leadership skills and ability to maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention how your previous experiences have prepared you to support the General Manager and enhance guest experiences.
Highlight Key Skills: In your application, emphasise your organisational, communication, and problem-solving skills. Provide examples of how you've successfully led a team or improved operational efficiency in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Assistant Hotel Manager role.
How to prepare for a job interview at Park House Hotel & Venue
✨Showcase Your Leadership Skills
As an Assistant Hotel Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated your team to achieve excellence in service.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail. Bring examples of how you've ensured high standards in previous positions, particularly in guest experiences and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you successfully handled guest complaints or operational challenges, and be ready to explain your thought process.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share what excites you about creating memorable guest experiences and how you plan to contribute to the hotel's success.
