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- Tasks: Join us as a Senior Onboarding Administrator, managing customer registrations and resolving complex issues.
- Company: ENGIE is a global leader in low-carbon energy, reshaping the future of energy supply.
- Benefits: Enjoy hybrid working, a bonus programme, healthcare cash plan, and employer pension contributions.
- Why this job: Make a real impact on energy supply while working in a collaborative and innovative environment.
- Qualifications: Experience in the gas/electricity industry, strong communication skills, and leadership experience preferred.
- Other info: We value diversity and encourage unique applicants to apply, even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
About ENGIE
ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, focusing on energy storage and renewable energy (solar, wind, biogas), while supplying energy to organisations of all sizes. We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet. We are looking for individuals committed to helping turn our vision into reality.
About the role
We are looking for a Senior Onboarding Administrator to join our team and support key processes with precision and efficiency. You will play a crucial role in resolving complex issues, liaising with internal and external parties, and ensuring smooth onboarding operations.
Key Responsibilities:
- Manage customer registrations and losses accurately and timely.
- Ensure agents are appointed/de-appointed within industry timescales.
- Handle start and end reads for new gains and losses promptly.
- Process Erroneous Transfers within industry SLAs.
- Understand and manage contractual relationships with Meter Operators, Meter Asset Providers, Data Collectors, and Data Aggregators.
- Resolve queries related to Change of Supply activities.
- Comply with requests from Ofgem, BEIS, and DCC.
- Liaise effectively with third-party agents.
- Adhere to internal processes and risk frameworks.
- Manage team mailbox and internal tickets efficiently.
- Develop and update process documentation regularly.
- Resolve complex queries both internally and externally.
- Prioritize and respond to customer queries and complaints.
- Assist with work allocation and provide technical support to the team.
- Provide team reporting and visibility of task performance.
- Participate in internal projects and focus groups as a subject matter expert.
- Conduct regression/testing within deadlines.
- Represent the team in meetings and ensure timely action on team tasks.
- Facilitate on-the-job training and improvements for Onboarding Administrators.
- Review team development and recommend cross-skilling initiatives.
- Monitor industry changes and share impacts with the team.
- Deputize in the absence of the Team Manager.
Knowledge and Skills:
- Understanding of registration processes and interdependencies.
- Proven ability to coach and mentor colleagues.
- Strong numerical and verbal comprehension skills.
- Excellent document writing and communication skills.
- Proficiency in Microsoft Office.
- Exceptional time management and problem-solving skills.
- Self-motivated and able to motivate others.
- Ability to produce effective work within tight deadlines.
Experience and Qualifications:
- Gas and/or Electricity industry experience and relevant Market Interaction experience.
- Proven record of excellent customer service.
- Ability to succeed in a complex and dynamic environment.
- Previous leadership experience is desirable.
- GCSE Grade C in Maths and English (or equivalent).
- Preferred: Degree level (or equivalent).
Why ENGIE UK?
- Opportunity to make a significant impact on the future of energy supply.
- Collaborative and innovative work environment.
- Hybrid working options.
- Bonus programme.
- Healthcare cash plan.
- Employer pension contribution.
- Commitment to professional development and growth.
How to Apply
At ENGIE UK, we value diversity and are committed to creating an inclusive environment for all employees. In the event you do not meet every requirement, we encourage you to apply. Your unique skills and experiences could be just what we need. To apply, please submit your CV detailing your experience.
Senior Onboarding Administrator employer: Engie
Contact Detail:
Engie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Onboarding Administrator
✨Tip Number 1
Familiarise yourself with the energy sector, particularly the gas and electricity markets. Understanding the registration processes and interdependencies will give you a significant edge during interviews.
✨Tip Number 2
Highlight any experience you have in customer service and problem-solving, as these are crucial for the Senior Onboarding Administrator role. Be prepared to discuss specific examples where you've successfully resolved complex issues.
✨Tip Number 3
Showcase your leadership skills by discussing any previous mentoring or coaching experiences. ENGIE values individuals who can motivate and develop their colleagues, so be ready to share how you've done this in the past.
✨Tip Number 4
Research ENGIE's commitment to sustainability and low-carbon energy solutions. Being able to articulate how your values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Senior Onboarding Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in onboarding processes, customer service, and any leadership roles you've held. Use keywords from the job description to demonstrate your fit for the Senior Onboarding Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the energy sector and your passion for low-carbon solutions. Mention specific experiences that align with the responsibilities listed in the job description, such as managing customer registrations or resolving complex queries.
Highlight Relevant Skills: Emphasise your strong numerical and verbal comprehension skills, as well as your proficiency in Microsoft Office. Provide examples of how you've used these skills in previous roles to solve problems or improve processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of Senior Onboarding Administrator.
How to prepare for a job interview at Engie
✨Understand the Onboarding Process
Familiarise yourself with the customer registration and onboarding processes specific to the energy sector. Be prepared to discuss how you would manage registrations and handle complex queries, as this will demonstrate your understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Highlight your ability to think critically and act swiftly, especially in high-pressure situations, as this is crucial for a Senior Onboarding Administrator.
✨Demonstrate Leadership Qualities
Since previous leadership experience is desirable, be ready to share instances where you've coached or mentored colleagues. This will show that you can motivate others and contribute positively to team dynamics.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would liaise with internal and external parties to ensure smooth operations.
