Remote Support Supervisor
Remote Support Supervisor

Remote Support Supervisor

England Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to maintain and manage battery energy storage systems across the UK.
  • Company: Join e-STORAGE, a subsidiary of Canadian Solar, a leader in renewable energy solutions.
  • Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
  • Why this job: Be part of a sustainable future while working with cutting-edge technology in a dynamic environment.
  • Qualifications: 5+ years in service roles, preferably in renewable energy; valid driver's license required.
  • Other info: Travel across the UK is essential; hands-on support and client interaction are key aspects.

The predicted salary is between 36000 - 60000 £ per year.

e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future.

The Field Service Supervisor (UK) will be an integral part of the service team, leading the Snr Service and Service Technicians to successfully complete preventative and corrective maintenance of CSI Energy Storage’s Solbank Storage Power Block (SPB). The individual will also be responsible for fulfilling obligations under Long Term Service Agreements (LTSA’s) for Battery Energy Storage System (BESS) projects. In addition to technical responsibilities, the Field Service Supervisor will play a key role in client management, ensuring RAMS approvals are in place, supporting the SR Service Manager, and liaising with the BESS Planning Coordinators to plan works, schedule outages, and onboard new sites. The successful candidate must be able to travel and complete tasks at various project sites throughout the UK.

Experience with BESS or renewable power generation equipment in a service environment is required.

  • Lead and assign tasks to Snr Service and Service Technicians
  • Provide hands-on support and technical guidance to the team
  • Coordinate site visits for Snr Service and Service Technicians to complete scheduled tasks
  • Manage client interactions related to RAMS approvals and service delivery
  • Work closely with the BESS Planning Coordinators to schedule and plan outages and site work
  • Support the SR Service Manager and ensure seamless service execution
  • Facilitate onboarding of new BESS sites, including integration into service operations
  • Fulfill LTSA obligations for BESS equipment, including:
  • Energy Storage Cabinets (ESCs)
  • Power Conversion Stations (PCS)
  • Ring Main Units (RMUs) / Switchgear
  • Transformers
  • SCADA and networking devices
  • Provide onsite diagnostics, troubleshooting, and hands-on support to maintain equipment and meet availability and capacity guarantees
  • Supervise subcontractors as required on site
  • Assist in the development and refinement of standard operating procedures and service processes
  • Maintain an accurate inventory of spare parts
  • Deliver client training sessions during service activities when necessary
  • Adhere to all health and safety regulations and company policies
  • Carry out additional duties and projects as assigned
  • Qualified Electrical Technician:

    • Minimum 5 plus years’ relevant work experience in a service environment preferably in renewable energy
    • Construction Skills Certification Scheme will be beneficial
    • Previous training and knowledge of inverters
    • Knowledge of general and national codes, medium voltage power systems and Energy Storage system applications is an asset
    • Demonstrated proficiency using MS Office Applications (Word, Excel)
    • Previous experience with a CMMS software program preferred
    • Must possess a valid driver’s license with a clean driving record
    • Must be able to travel to regional locations as needed
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    Contact Detail:

    e-STORAGE Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Remote Support Supervisor

    ✨Tip Number 1

    Familiarise yourself with the latest trends and technologies in battery energy storage systems. Understanding the specifics of BESS will not only help you during interviews but also demonstrate your genuine interest in the field.

    ✨Tip Number 2

    Network with professionals in the renewable energy sector, especially those involved in service management or technical roles. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture at e-STORAGE.

    ✨Tip Number 3

    Prepare to discuss your hands-on experience with renewable power generation equipment. Be ready to share specific examples of how you've successfully led teams or managed client interactions in previous roles, as this will be crucial for the Field Service Supervisor position.

    ✨Tip Number 4

    Research e-STORAGE's projects and their impact on the renewable energy landscape. Being knowledgeable about their current initiatives and future goals will allow you to tailor your conversations and show that you're aligned with their mission.

    We think you need these skills to ace Remote Support Supervisor

    Leadership Skills
    Technical Expertise in Battery Energy Storage Systems (BESS)
    Client Management
    Preventative and Corrective Maintenance
    Project Planning and Scheduling
    Hands-on Technical Support
    Troubleshooting and Diagnostics
    Knowledge of RAMS Approvals
    Inventory Management
    Health and Safety Compliance
    Communication Skills
    Team Coordination
    Experience with Renewable Power Generation Equipment
    Proficiency in MS Office Applications
    Familiarity with CMMS Software

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in renewable energy and service environments. Emphasise any specific roles you've had that relate to battery energy storage systems or similar technologies.

    Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about renewable energy and how your skills align with the responsibilities of the Field Service Supervisor role. Mention your experience with client management and technical guidance.

    Showcase Relevant Skills: Clearly outline your technical skills, especially those related to BESS, RAMS approvals, and project management. Include any certifications or training that are relevant to the position.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.

    How to prepare for a job interview at e-STORAGE

    ✨Showcase Your Technical Expertise

    Make sure to highlight your experience with Battery Energy Storage Systems (BESS) and renewable power generation equipment. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them.

    ✨Demonstrate Leadership Skills

    As a Field Service Supervisor, you'll be leading a team. Share examples of how you've successfully managed teams in the past, including how you assign tasks, provide support, and ensure seamless service execution.

    ✨Prepare for Client Management Scenarios

    Since client interactions are a key part of this role, think of examples where you've effectively managed client relationships. Be ready to discuss how you handle RAMS approvals and ensure client satisfaction.

    ✨Familiarise Yourself with Company Values

    Research e-STORAGE and Canadian Solar's commitment to sustainability and clean energy. Be prepared to discuss how your values align with theirs and how you can contribute to their mission during the interview.

    Remote Support Supervisor
    e-STORAGE
    Location: England
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    E
    • Remote Support Supervisor

      England
      Full-Time
      36000 - 60000 £ / year (est.)
    • E

      e-STORAGE

      50-100
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