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- Tasks: Manage client accounts in concert touring and festivals, ensuring exceptional experiences.
- Company: Join a leading company creating outstanding live experiences with top-notch production management.
- Benefits: Enjoy a competitive salary, company vehicle, hybrid working, and potential share options.
- Why this job: Be part of a dynamic team, work on major events, and grow your career in the live events industry.
- Qualifications: Experience in account or production management, strong communication skills, and a full UK driving licence required.
- Other info: Opportunities for progression and access to cutting-edge production technology.
The predicted salary is between 44000 - 66000 £ per year.
We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments. This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale. The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management.
Key Responsibilities
- Act as the primary point of contact for clients in the touring and festival sector.
- Develop tailored production solutions based on client briefs and tour specifications.
- Create and deliver detailed quotes and service contracts.
- Liaise with internal technical and logistics teams to coordinate delivery and execution.
- Conduct site visits as needed to assess venue requirements and inform production planning.
- Oversee event/tour planning, including scheduling, budgeting, and logistics.
- Travel on-site as required to oversee load-ins, show execution, and client management.
- Quickly resolve any challenges that arise before or during events.
- Liaise with the accounts team regarding invoicing and payment tracking.
- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.
Skills & Experience Required
- Proven experience in account or production management within concert touring and/or festivals.
- Strong knowledge of live event production, particularly in audio and lighting disciplines.
- Exceptional communication skills and the ability to manage client expectations under pressure.
- Highly organised with the ability to juggle multiple complex projects.
- Problem-solving mindset with a hands-on approach when required.
- Experience using HireHop or TeamTrack is advantageous.
- A full UK driving licence (max 6 points) is essential.
What We Offer
- Competitive salary between £55,000 - £75,000 depending on experience.
- Company vehicle for business and personal use.
- Opportunities to work on major tours and festivals across the UK and beyond.
- A dynamic and supportive team culture with room for progression.
- Access to leading-edge production technology and infrastructure.
- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.
- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Account Manager
✨Tip Number 1
Network within the concert touring and festival industry. Attend events, join relevant groups on social media, and connect with professionals in the field. Building relationships can lead to referrals and insider knowledge about job openings.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in live event production. Being knowledgeable about state-of-the-art equipment and production management will make you stand out as a candidate who is ready to contribute from day one.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in high-pressure situations. Highlight your problem-solving skills and ability to deliver exceptional customer experiences, as these are crucial for the role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and how we operate will help you tailor your approach during interviews and demonstrate that you're a great fit for our team.
We think you need these skills to ace AV Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within concert touring and festivals. Emphasise your skills in client communication, project management, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live events and your understanding of the industry. Mention specific experiences that demonstrate your ability to manage client accounts and deliver exceptional service.
Showcase Relevant Skills: In your application, clearly outline your knowledge of live event production, especially in audio and lighting. Provide examples of how you've successfully managed multiple projects under pressure.
Highlight Your Problem-Solving Abilities: Include examples in your application where you've effectively resolved challenges during events. This will demonstrate your hands-on approach and ability to maintain client satisfaction.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for concert touring and festivals during the interview. Share specific experiences that highlight your love for live events, as this role requires a genuine passion for creating outstanding experiences.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. This will showcase your hands-on approach and ability to think on your feet, which is crucial in managing events and client expectations.
✨Highlight Your Organisational Abilities
Be ready to discuss how you manage multiple projects simultaneously. Provide examples of how you've successfully juggled complex tasks, as strong organisational skills are essential for overseeing event planning and logistics.
✨Familiarise Yourself with Relevant Tools
If you have experience with HireHop or TeamTrack, mention it during the interview. If not, do some research on these tools and be prepared to discuss how you would adapt to using them, as familiarity with production management software can give you an edge.
