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- Tasks: Manage client accounts in concert touring and festivals, ensuring exceptional experiences.
- Company: Join a leading company creating outstanding live experiences with top-notch production management.
- Benefits: Enjoy a competitive salary, company vehicle, hybrid working, and potential share options.
- Why this job: Be part of a dynamic team, work on major events, and grow your career in a vibrant industry.
- Qualifications: Experience in account or production management, strong communication skills, and a full UK driving licence required.
- Other info: Opportunities for progression and access to cutting-edge production technology.
The predicted salary is between 46200 - 63000 £ per year.
We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments. This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale. The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.
Key Responsibilities
- Act as the primary point of contact for clients in the touring and festival sector.
- Develop tailored production solutions based on client briefs and tour specifications.
- Create and deliver detailed quotes and service contracts.
- Liaise with internal technical and logistics teams to coordinate delivery and execution.
- Conduct site visits as needed to assess venue requirements and inform production planning.
- Oversee event/tour planning, including scheduling, budgeting, and logistics.
- Travel on-site as required to oversee load-ins, show execution, and client management.
- Quickly resolve any challenges that arise before or during events.
- Liaise with the accounts team regarding invoicing and payment tracking.
- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.
Skills & Experience Required
- Proven experience in account or production management within concert touring and/or festivals.
- Strong knowledge of live event production, particularly in audio and lighting disciplines.
- Exceptional communication skills and the ability to manage client expectations under pressure.
- Highly organised with the ability to juggle multiple complex projects.
- Problem-solving mindset with a hands-on approach when required.
- Experience using HireHop or TeamTrack is advantageous.
- A full UK driving licence (max 6 points) is essential.
What We Offer
- Competitive salary between £55,000 - £75,000 depending on experience.
- Company vehicle for business and personal use.
- Opportunities to work on major tours and festivals across the UK and beyond.
- A dynamic and supportive team culture with room for progression.
- Access to leading-edge production technology and infrastructure.
- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.
- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.
AV Account Manager employer: JacobsMassey AV Specialists
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Account Manager
✨Tip Number 1
Network within the concert touring and festival industry. Attend events, join relevant groups on social media, and connect with professionals in the field. Building relationships can lead to referrals and insider knowledge about job openings.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in live event production. Being knowledgeable about state-of-the-art equipment and production management will make you stand out as a candidate who is ready to contribute from day one.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in high-pressure situations. Highlight your problem-solving skills and ability to maintain strong client relationships, as these are crucial for the role.
✨Tip Number 4
Research StudySmarter and our approach to live events. Understanding our company culture and values will help you tailor your conversations during interviews, showing that you're genuinely interested in being part of our team.
We think you need these skills to ace AV Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within concert touring and festivals. Use specific examples to demonstrate your skills in managing client relationships and delivering successful events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live events and your understanding of the industry. Mention any specific experiences that align with the job description, such as working with production teams or managing logistics for events.
Highlight Relevant Skills: In your application, emphasise your communication skills, organisational abilities, and problem-solving mindset. Provide examples of how you've successfully managed multiple projects under pressure, as this is crucial for the role.
Showcase Your Knowledge: Demonstrate your understanding of live event production, especially in audio and lighting disciplines. If you have experience with tools like HireHop or TeamTrack, be sure to mention it, as this could set you apart from other candidates.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Showcase Your Experience
Be prepared to discuss your previous roles in account or production management, especially within concert touring and festivals. Highlight specific projects where you successfully managed client accounts and delivered exceptional results.
✨Demonstrate Problem-Solving Skills
Since the role requires a hands-on approach to resolving challenges, think of examples where you've effectively tackled issues during events. Share how you maintained client satisfaction while managing unexpected situations.
✨Know the Technical Side
Familiarise yourself with live event production, particularly in audio and lighting disciplines. Being able to speak knowledgeably about these areas will show your understanding of the industry and impress potential employers.
✨Prepare Questions for Them
Have insightful questions ready about their production processes, team dynamics, and future projects. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
