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- Tasks: Manage client accounts in concert touring and festivals, ensuring exceptional experiences.
- Company: Join a leading company that creates outstanding live experiences with top-notch production management.
- Benefits: Enjoy a competitive salary, company vehicle, hybrid working, and potential share options.
- Why this job: Be part of a dynamic team, work on major events, and use cutting-edge technology.
- Qualifications: Experience in account or production management in live events is essential; strong communication skills required.
- Other info: Travel for events is necessary; a full UK driving licence is a must.
The predicted salary is between 44000 - 66000 £ per year.
We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments. This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale. The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.
Key Responsibilities
- Act as the primary point of contact for clients in the touring and festival sector.
- Develop tailored production solutions based on client briefs and tour specifications.
- Create and deliver detailed quotes and service contracts.
- Liaise with internal technical and logistics teams to coordinate delivery and execution.
- Conduct site visits as needed to assess venue requirements and inform production planning.
- Oversee event/tour planning, including scheduling, budgeting, and logistics.
- Travel on-site as required to oversee load-ins, show execution, and client management.
- Quickly resolve any challenges that arise before or during events.
- Liaise with the accounts team regarding invoicing and payment tracking.
- Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.
Skills & Experience Required
- Proven experience in account or production management within concert touring and/or festivals.
- Strong knowledge of live event production, particularly in audio and lighting disciplines.
- Exceptional communication skills and the ability to manage client expectations under pressure.
- Highly organised with the ability to juggle multiple complex projects.
- Problem-solving mindset with a hands-on approach when required.
- Experience using HireHop or TeamTrack is advantageous.
- A full UK driving licence (max 6 points) is essential.
What We Offer
- Competitive salary between £55,000 - £75,000 depending on experience.
- Company vehicle for business and personal use.
- Opportunities to work on major tours and festivals across the UK and beyond.
- A dynamic and supportive team culture with room for progression.
- Access to leading-edge production technology and infrastructure.
- Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.
- For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.
Contact Detail:
JacobsMassey AV Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Account Manager
✨Tip Number 1
Network within the concert touring and festival industry. Attend events, join relevant groups on social media, and connect with professionals who are already in the field. This can help you gain insights and potentially get referrals for the Account Manager position.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in live event production. Being knowledgeable about state-of-the-art equipment and production management will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in high-pressure situations. Highlight your problem-solving skills and ability to juggle multiple projects, as these are crucial for the role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our company culture and what we stand for will help you tailor your approach and demonstrate that you're a great fit for our team when you apply through our website.
We think you need these skills to ace AV Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly within concert touring and festivals. Use specific examples to demonstrate your skills in managing client relationships and delivering successful events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for live events and your understanding of the industry. Mention any specific experiences that align with the job description, such as working with promoters or managing logistics for events.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and organisational prowess. Provide examples of how you've successfully managed multiple projects under pressure, as this is crucial for the role.
Showcase Technical Knowledge: If you have experience with production management tools like HireHop or TeamTrack, be sure to mention this in your application. Highlight your knowledge of audio and lighting disciplines, as this will set you apart from other candidates.
How to prepare for a job interview at JacobsMassey AV Specialists
✨Show Your Passion for Live Events
Make sure to express your enthusiasm for concert touring and festivals during the interview. Share specific experiences that highlight your love for live events, as this role requires a genuine passion for creating outstanding experiences.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. This will showcase your hands-on approach and ability to think on your feet, which is crucial in managing events and client expectations.
✨Highlight Your Communication Abilities
Since the role involves liaising with various stakeholders, emphasise your exceptional communication skills. Be ready to discuss how you've successfully managed client relationships and collaborated with teams in high-pressure situations.
✨Familiarise Yourself with Relevant Tools
If you have experience with HireHop or TeamTrack, mention it during the interview. If not, take some time to research these tools and understand their functionalities, as familiarity with industry-standard software can set you apart from other candidates.
