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- Tasks: Deliver world-class customer service at London Heathrow Airport, ensuring smooth passenger experiences.
- Company: Join a leading company dedicated to perfection in customer service at a major international airport.
- Benefits: Enjoy flexible shifts, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the face of the company, creating unforgettable experiences while working in a vibrant atmosphere.
- Qualifications: Passion for hospitality, strong communication skills, and 12 months of customer service experience preferred.
- Other info: Must be 18+, with the right to work in the UK; additional languages are a plus!
The predicted salary is between 28800 - 43200 £ per year.
Are you bilingual in English and Spanish and passionate about delivering world-class customer service? Do you thrive in a dynamic, fast paced environment? We are looking for outstanding individuals fluent in English and Spanish to join our team as Customer Experience Representatives at our flagship Terminal 5 and Terminal 3 within London Heathrow Airport.
As part of this exciting role, you’ll have the unique opportunity to be part of the teak that delivers the Iberia operation. This will allow you to enhance your skills and build your experience with one of our OneWorld partner airlines.
As the face of the company, you'll play a crucial role in creating unforgettable experiences for our diverse passenger base. You'll ensure their journey with us is smooth, enjoyable, and truly reflective of our commitment to perfection.
Please note that we reserve the right to close this advert early due to the number of applications received.
What You'll Do
- Provide a warm welcome and personalised service to all customers throughout their airport journey.
- Assist passengers with check-in, boarding, connecting and arrival processes.
- Resolve customer queries and concerns efficiently, always striving to go above and beyond.
- Support our premium customers with tailored, high-end service.
- Facilitate safe, secure, and punctual departures.
- Make clear announcements in both English and Spanish, ensuring all passengers are well-informed.
- Identify and maximise revenue opportunities through ancillary services.
- Collaborate with team members to ensure flawless operations and customer satisfaction for all passengers, regardless of language.
- Adapt quickly to changing situations, always maintaining a positive and proactive attitude.
- Utilise your language skills to create a more inclusive and welcoming environment for our Spanish-speaking customers.
What You'll Bring to us
- Fluency in both written and spoken English and Spanish
- A passion for hospitality and an enthusiasm for creating exceptional customer experiences
- Strong communication skills and the ability to engage expertly with a diverse range of customers
- Resilience and a calm demeanour, even in challenging situations
- Flexibility to work shifts covering 24/7 operations, including weekends and holidays
- Pride in your appearance and a dedication to upholding our high standards
- Proficiency in using computer systems and applications
- A proactive approach to problem-solving and decision-making
- Able to work effectively both independently and as part of a team
Your Experience
- 12 months experience in a hospitality or customer service role is desirable
- Demonstrated ability to communicate effectively in both English and Spanish in a professional setting
- Aged 18 or over at the time of application, with the unrestricted right to live and work in the UK
- Ability to acquire and maintain an airside pass
Customer Service Representative employer: DiverseJobsMatter
Contact Detail:
DiverseJobsMatter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the airport environment and the specific services offered at Terminal 5 and Terminal 3. Understanding the layout and operations of these terminals will help you provide better assistance to passengers.
✨Tip Number 2
Practice your communication skills by engaging with a diverse range of people. This will prepare you for the dynamic interactions you'll have with customers from all walks of life.
✨Tip Number 3
Showcase your adaptability by sharing examples of how you've handled fast-paced or challenging situations in previous roles. This will demonstrate your ability to maintain composure under pressure.
✨Tip Number 4
Highlight any experience you have with upselling or identifying revenue opportunities in customer service roles. This aligns well with the responsibilities of maximizing ancillary services.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and customer service. Use specific examples from your past experiences to demonstrate your ability to provide exceptional service and handle challenging situations.
Highlight Relevant Experience: In your CV, emphasize any previous roles in hospitality or customer service. Detail your achievements and how you contributed to enhancing customer experiences, especially in fast-paced environments.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DiverseJobsMatter
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the company's dedication to perfection.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to engage confidently with a diverse range of customers. Practice answering common interview questions clearly and concisely, and be ready to discuss how you handle difficult situations while maintaining composure.
✨Highlight Your Adaptability
Since the role requires quick adaptation to changing situations, think of instances where you've successfully navigated fast-paced environments. Discuss how you maintain a positive attitude and proactive demeanor even under pressure.
✨Emphasize Team Collaboration
Be prepared to talk about your experience working in teams. Highlight how you contribute to seamless operations and customer satisfaction, and share examples of how you've collaborated with colleagues to achieve common goals.
