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- Tasks: Support clients in their money advice journey and assist advisers with preparation.
- Company: Join a dedicated team focused on providing essential financial guidance to the community.
- Benefits: Enjoy hybrid working options and travel opportunities across the borough.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Strong people skills, proactive attitude, and proficiency in IT are essential.
- Other info: We welcome applications from disabled individuals who meet the minimum criteria.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking to recruit a Money Advice Casework Support Assistant to maximise efficiency and good use of money adviser resources by engaging with and supporting clients with advice preparation and implementation at key points during their money advice journey.
The successful candidate will have excellent people skills, the ability to prioritise work and be proactive and enjoy working as part of a team. They will have a high standard of written English and be proficient in the use of a range of IT packages. A positive attitude to hard work, problem solving skills and a willingness to learn is essential.
The post offers hybrid home/office working with the need for some travel across the borough.
We encourage applications from disabled people by offering them an interview, if they meet the minimum criteria for the job.
Debt Casework Suport employer: Citizens Advice Cheshire East
Contact Detail:
Citizens Advice Cheshire East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Casework Suport
✨Tip Number 1
Familiarise yourself with the key aspects of money advice and debt management. Understanding the common challenges clients face will help you engage more effectively during interviews and demonstrate your proactive approach.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've successfully worked in a team or supported clients in previous roles. This will highlight your ability to collaborate and prioritise tasks effectively.
✨Tip Number 3
Research the specific IT packages mentioned in the job description. Being able to discuss your proficiency with these tools during the interview will set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of scenarios where you've overcome challenges in the past. This will demonstrate your positive attitude towards hard work and your willingness to learn in the role.
We think you need these skills to ace Debt Casework Suport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Money Advice Casework Support Assistant.
Highlight Relevant Skills: Emphasise your people skills, problem-solving abilities, and proficiency in IT packages in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles or experiences.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the organisation. Mention your willingness to learn and adapt, as well as your positive attitude towards hard work.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A high standard of written English is essential for this role, so take the time to review your documents thoroughly before submitting.
How to prepare for a job interview at Citizens Advice Cheshire East
✨Showcase Your People Skills
As a Money Advice Casework Support Assistant, you'll be engaging with clients regularly. Make sure to highlight your excellent people skills during the interview. Share examples of how you've successfully communicated or resolved issues with clients in the past.
✨Demonstrate Proactivity
The role requires someone who can prioritise work and take initiative. Be prepared to discuss situations where you took proactive steps to solve problems or improve processes. This will show your potential employer that you're ready to hit the ground running.
✨Highlight Your IT Proficiency
Since the job involves using various IT packages, it's important to demonstrate your proficiency. Bring up specific software or tools you've used in previous roles and how they helped you manage tasks effectively. If possible, mention any relevant certifications or training.
✨Emphasise Your Willingness to Learn
A positive attitude towards learning is essential for this role. During the interview, express your eagerness to develop new skills and adapt to challenges. You could mention any recent learning experiences or courses you've taken that relate to money advice or casework.
