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- Tasks: Manage creative adaptations of content for healthcare professionals and patients.
- Company: Join a leading company focused on enhancing customer experience and engagement.
- Benefits: Enjoy remote work flexibility with a competitive pay rate of £500/day.
- Why this job: Be part of an innovative team dedicated to impactful customer experiences and human-centered design.
- Qualifications: Fluent in German with marketing savvy and strong project management skills required.
- Other info: Experience in content adaptation and familiarity with DAM/MLR tools is a plus.
The predicted salary is between 100000 - 140000 £ per year.
Remote 6 Months Pay rate: £500/day, Umbrella only
POSITION PURPOSE: The company's ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions. This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy & Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand. The Content Adaptation Manager will be also in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.
MAJOR ACCOUNTABILITIES:
- Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on Cx Strategy & Design Master Asset story.
- Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner.
- Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets.
- Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions.
- Work together with Content Hub and Cx Activation Director to agree on engagement plan delivery via localization.
MINIMUM REQUIREMENTS:
- Fluent in German.
- Marketing and content savvy, combined with strong Project Management skills to be able to manage multiple workflows at the same time.
- Experience with content adaptation work either in a creative agency or on the customer side.
- Solid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right quality.
- Experience with working with DAM/MLR tools.
DESIRABLE REQUIREMENTS:
- A firm understanding of the regulatory environment in marketing to HCPs.
- Demonstrated strong skills in oral and written communication, project management.
- Highly collaborative, ability to interact and partner with Agencies of choice.
COMPETENCIES:
- Able to manage multiple and complex processes at the same time.
- Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time.
- Able to manage complexity, tasks, and interdependencies within timelines.
- Well organized & proactive to make sure things progress according to the plan.
Content Adaptation Manager employer: Russell Tobin
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Adaptation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and content adaptation. Understanding the nuances of how content needs to be tailored for different markets will give you an edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the marketing and content adaptation fields. Engaging with others who have experience in similar roles can provide valuable insights and may even lead to referrals for job openings.
✨Tip Number 3
Showcase your project management skills by discussing any relevant experiences where you've successfully managed multiple workflows. Highlighting your ability to juggle tasks effectively will resonate well with hiring managers.
✨Tip Number 4
Prepare to discuss your familiarity with DAM/MLR tools during interviews. Being able to demonstrate your technical knowledge in these areas will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Content Adaptation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content adaptation and project management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to manage multiple workflows. Mention specific examples of past projects where you successfully adapted content or collaborated with agencies.
Showcase Language Proficiency: Since fluency in German is a requirement, ensure that your language skills are clearly stated in your application. If possible, provide examples of how you've used your language skills in a professional context.
Highlight Collaborative Experience: Emphasise your ability to work collaboratively with various stakeholders. Provide examples of how you've partnered with teams or agencies to deliver successful projects on time and within budget.
How to prepare for a job interview at Russell Tobin
✨Showcase Your Project Management Skills
As a Content Adaptation Manager, you'll need to juggle multiple workflows. Be prepared to discuss your project management experience and how you've successfully managed complex processes in the past.
✨Demonstrate Your Marketing Savvy
Since the role requires a strong understanding of marketing and content adaptation, come ready with examples of your previous work in these areas. Highlight any specific campaigns or projects where you adapted content for different markets.
✨Emphasise Collaboration Experience
This position involves working closely with various teams and agencies. Share instances where you've collaborated effectively with stakeholders to achieve a common goal, showcasing your ability to communicate and partner well.
✨Prepare for Regulatory Discussions
Understanding the regulatory environment is crucial for this role. Brush up on relevant regulations in marketing to healthcare professionals and be ready to discuss how you've navigated these in your previous roles.
