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- Tasks: Lead creative adaptations of content for impactful customer experiences.
- Company: Join a forward-thinking team focused on enhancing customer engagement and experience.
- Benefits: Enjoy remote work flexibility and competitive pay at £500/day.
- Why this job: Be part of a passionate team driving meaningful change in customer interactions.
- Qualifications: Fluent in German with strong project management and marketing skills required.
- Other info: Experience in content adaptation and familiarity with DAM/MLR tools is a plus.
The predicted salary is between 100000 - 140000 £ per year.
Remote 6 Months Pay rate: £500/day, Umbrella only
POSITION PURPOSE: The company's ambition is to be a recognized leader in customer experience and engagement. The CE&E IMI team aims to design and deliver intentional, impactful customer experiences for HCPs and patients through integrated engagements and solutions. This role is part of the Customer Experience, Content & Partnerships Excellence team of the CE&E, IMI organization - a team of innovative, passionate talent focused on designing and deploying personalized and outcome-oriented customer experiences grounded in deep insights and human-centered design.
The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy & Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand. The Content Adaptation Manager will also be in charge of a process on the line between CX Engagement & Channel Team and Content Hub Production team, making sure the briefs are received, uploaded to Fuse and managed with clear understanding on the localization ask.
MAJOR ACCOUNTABILITIES:
- Work with CX Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets – this can mean existing content adaptation or/and creation of channel specific content from scratch based on CX Strategy & Design Master Asset story.
- Brief Content Hub Production Team on content production and manage the rounds of changes with Asset Owner.
- Support adaptation of above market content to local label requirements to ensure content is compliant and ready for execution in markets.
- Support content tracking management and demand forecasting and prioritization process with Content Hub to ensure timely executions.
- Work together with Content Hub and CX Activation Director to agree on engagement plan delivery via localization.
MINIMUM REQUIREMENTS:
- Fluent in German.
- Marketing and content savvy, combined with strong Project Management skills to be able to manage multiple workflows at the same time.
- Experience with content adaptation work either in a creative agency or on the customer side.
- Solid understanding of content quality aspects to be able to drive Agency deliverables on time and with the right quality.
- Experience with working with DAM/MLR tools.
DESIRABLE REQUIREMENTS:
- A firm understanding of the regulatory environment in marketing to HCPs.
- Demonstrated strong skills in oral and written communication, project management.
- Highly collaborative, ability to interact and partner with Agencies of choice.
COMPETENCIES:
- Able to manage multiple and complex processes at the same time.
- Embraces a collaborative approach; thrives working closely with stakeholders to make sure their needs are addressed and delivered on time.
- Able to manage complexity, tasks, and interdependencies within timelines.
- Well organized & proactive to make sure things progress according to the plan.
Contact Detail:
Russell Tobin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Adaptation Manager
✨Tip Number 1
Familiarise yourself with the customer journey and content strategies relevant to the healthcare sector. Understanding how content adapts to different markets will give you an edge in discussions with potential employers.
✨Tip Number 2
Network with professionals in the content adaptation and marketing fields, especially those who have experience working with agencies. This can provide insights into industry standards and expectations that are crucial for the role.
✨Tip Number 3
Showcase your project management skills by discussing specific examples of how you've successfully managed multiple workflows. Highlighting your ability to keep projects on track will resonate well with hiring managers.
✨Tip Number 4
Stay updated on the latest trends in content marketing and adaptation, particularly in the healthcare space. Being knowledgeable about current practices will demonstrate your commitment and passion for the role.
We think you need these skills to ace Content Adaptation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in content adaptation and project management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your understanding of the role. Mention specific examples of your previous work in content adaptation and how it aligns with the company's goals.
Showcase Language Proficiency: Since fluency in German is required, ensure you mention your language skills prominently. If applicable, provide examples of how you've used your language skills in a professional context.
Highlight Collaborative Experience: Emphasise your ability to work collaboratively with teams and agencies. Provide examples of past projects where you successfully managed multiple stakeholders and delivered results on time.
How to prepare for a job interview at Russell Tobin
✨Showcase Your Project Management Skills
As a Content Adaptation Manager, you'll need to juggle multiple workflows. Be prepared to discuss your project management experience and how you've successfully managed complex processes in the past.
✨Demonstrate Your Marketing Savvy
Since the role requires a strong understanding of marketing and content adaptation, come ready with examples of your previous work in these areas. Highlight any specific campaigns or projects where you adapted content for different audiences.
✨Emphasise Collaboration Experience
This position involves working closely with various teams and agencies. Share instances where you've collaborated effectively with stakeholders to achieve a common goal, showcasing your ability to communicate and partner well.
✨Prepare for Regulatory Discussions
Understanding the regulatory environment in marketing to healthcare professionals is crucial. Brush up on relevant regulations and be ready to discuss how you've navigated compliance in your previous roles.
