Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client relationships and manage event delivery for top brands globally.
- Company: Join a dynamic team creating unforgettable experiences for leading brands in sports, entertainment, and more.
- Benefits: Enjoy hybrid working, private medical insurance, life cover, and an Employee Assistance Programme.
- Why this job: Be part of a creative culture that values innovation and delivers world-class events.
- Qualifications: 5+ years in the event industry with strong client management and brand development skills required.
- Other info: Opportunity to work in a fast-paced environment with travel opportunities.
The predicted salary is between 48000 - 84000 £ per year.
We are Experience Makers - trusted by the world’s leading brands and organisations to create and deliver outstanding brand experiences and live events globally. In each line of business, we provide clients with the creative ideas, project management rigour, and production expertise to deliver world-class experiences and music concerts across the globe.
Sport – Our expertise across sports and motor sport includes working with some of the world’s largest organisations and rights holders to consult on and deliver premium hospitality, guest management programmes, sponsorship activations, racing, fan zones, touring kits, and opening ceremonies.
Brands – Our team understands that creativity has no boundaries. We are forever striving to provide clients with the brightest ideas to help solve business problems. Our Brands team works closely with leading global brands to deliver both B2B and B2C experiences including conferences, product launches, award ceremonies, exhibitions, and parties.
Entertainment – Our entertainment arm brings the best global talent and spectacular large-scale production values into the corporate world. Our team has conquered some of the most technically challenging briefs to produce spectacular live shows and touring music concerts.
Responsibilities:
- Support the business growth of TBA, ensuring that TBA is positioned as a trusted agency partner to clients by delivering events seamlessly and efficiently.
- Manage TBA’s effectiveness over several clients, exceeding client expectations and growing allocated client accounts.
- Identify and convert new business opportunities within client accounts and/or similar categories.
- Act as the main contact and responsible for the overall management of client relationship(s).
- Develop client relationships to ensure they become long-term partners.
- Drive accounts forward and ensure the delivery of all events to the required TBA high standards.
- Facilitate initial communications between the client and the Creative and Project Delivery teams.
- Develop reverse briefs, proposals, content, and debriefs.
- Nurture, develop, add value, and grow accounts.
- Attend regular key client meetings and ensure the Project teams provide detailed reports on actions.
- Ensure the highest-quality service, data, and reporting to clients.
- Take ownership of information about the account, brand books, products, market segment data, and research.
Brand & Digital Strategy:
- Provide strategic input and oversight in the development and management of client brands.
- Collaborate with internal and external design and digital teams to ensure brand guidelines are applied consistently.
- Work with clients to scope and deliver digital projects including website design/development and marketing content.
- Oversee the end-to-end delivery of Project teams on each client account.
- Ensure quality and high standards of delivery and attention to detail.
- Ensure Project and Account team resourcing is allocated in good time.
Financial Management:
- Oversee financial management of each account, ensuring clients are invoiced correctly and timely.
- Provide regular financial reports on accounts to the MD.
- Take responsibility for growing new revenue streams within accounts.
- Produce yearly account plans outlining key objectives, timelines, and updates of results.
Requirements:
- Minimum of 5 years’ experience within the event industry, delivering live experiential events.
- Proven experience of owning client accounts and strategically growing them.
- Line management and budgeting experience.
- Demonstrated experience in brand development and management.
- Solid understanding of web design principles and digital best practices.
- Experience with Microsoft Office (Word, Excel, and PowerPoint) essential.
Director, Customer Account Manager employer: TBA
Contact Detail:
TBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network within the events industry by attending relevant conferences and exhibitions. This will help you meet potential colleagues and clients, giving you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with the latest trends in experiential marketing and event management. Being knowledgeable about current practices will allow you to speak confidently about how you can contribute to our team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and grown accounts in your previous roles. We value candidates who can demonstrate their impact on business growth.
✨Tip Number 4
Showcase your understanding of digital strategies and how they integrate with live events. Highlight any experience you have with web design principles and digital marketing, as this is crucial for the role.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, event delivery, and brand development. Use specific examples that demonstrate your ability to exceed client expectations and grow accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the events industry and how your skills align with the role of Director, Customer Account Manager. Mention your entrepreneurial spirit and ability to work in fast-paced environments.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing client relationships and delivering successful events. Include metrics or outcomes that illustrate your impact on previous accounts.
Highlight Digital Skills: Given the emphasis on digital projects, ensure you mention your understanding of web design principles and experience with CMS platforms. Discuss any relevant projects where you collaborated with digital teams.
How to prepare for a job interview at TBA
✨Showcase Your Client Management Skills
As a Director, Customer Account Manager, you'll be the main point of contact for clients. Be prepared to discuss your previous experiences in managing client relationships and how you've exceeded their expectations. Use specific examples to illustrate your ability to nurture and grow accounts.
✨Demonstrate Your Strategic Thinking
This role requires a strong understanding of brand and digital strategy. Be ready to talk about how you've contributed to brand development and management in past roles. Highlight any experience you have with digital projects and how you've ensured brand consistency across various platforms.
✨Prepare for Financial Discussions
Financial management is key in this position. Brush up on your budgeting and invoicing knowledge, and be ready to discuss how you've successfully managed financial aspects of client accounts in the past. Show that you can balance client needs with agency resources effectively.
✨Exhibit Your Adaptability
The event industry is fast-paced and ever-changing. Prepare to share examples of how you've adapted to changing circumstances in previous roles. Discuss your experience working while travelling and how you manage multiple priorities without compromising quality.
