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- Tasks: Lead client relationships and manage event delivery for top brands globally.
- Company: Join a dynamic team creating unforgettable brand experiences and live events worldwide.
- Benefits: Enjoy hybrid working, private medical insurance, life cover, and an Employee Assistance Programme.
- Why this job: Be part of a creative culture that values innovation and collaboration in the exciting events industry.
- Qualifications: 5+ years in event management with strong client servicing and brand development skills required.
- Other info: Opportunity to work with leading global brands and travel for events.
The predicted salary is between 48000 - 72000 £ per year.
We are Experience Makers - trusted by the world’s leading brands and organisations to create and deliver outstanding brand experiences and live events globally. In each line of business, we provide clients with the creative ideas, project management rigour, and production expertise to deliver world-class experiences and music concerts across the globe.
Sport – Our expertise across sports and motor sport includes working with some of the world’s largest organisations and rights holders to consult on and deliver premium hospitality, guest management programmes, sponsorship activations, racing, fan zones, touring kits, and opening ceremonies.
Brands – Our team understands that creativity has no boundaries. We are forever striving to provide clients with the brightest ideas to help solve business problems. Our Brands team works closely with leading global brands to deliver both B2B and B2C experiences including conferences, product launches, award ceremonies, exhibitions, and parties.
Entertainment – Our entertainment arm brings the best global talent and spectacular large-scale production values into the corporate world. Our team has conquered some of the most technically challenging briefs to produce spectacular live shows and touring music concerts.
Responsibilities:
- Support the business growth of TBA, ensuring that TBA is positioned as a trusted agency partner to clients by delivering events seamlessly and efficiently.
- Act as the main contact and responsible for the overall management of client relationship(s) and key point of contact across the client account(s).
- Develop client relationships to ensure they become long-term partners.
- Drive accounts forward and be accountable for ensuring the delivery of all events to the required TBA high standards.
- Facilitate the initial communications between the client and the Creative and Project Delivery teams.
- Relentlessly nurture, develop, add value, and grow accounts.
- Attend regular key client meetings and ensure the Project teams provide detailed reports on actions.
- Ensure the highest-quality service, data, and reporting to clients.
- Provide strategic input and oversight in the development and management of client brands.
- Collaborate with internal and external design and digital teams to ensure brand guidelines are applied consistently across all touchpoints.
- Oversee financial management of each account, ensuring clients are invoiced the correct amount due in a timely manner.
- Produce yearly account plans outlining key objectives, timelines, and updates of results.
Requirements:
- Minimum of 5 years’ experience within the event industry, delivering live experiential events.
- Proven experience of owning client accounts and strategically growing them.
- Line management and budgeting experience.
- Demonstrated experience in brand development and management.
- Solid understanding of web design principles and digital best practices.
- Experience with Microsoft Office (Word, Excel, and PowerPoint) essential.
Contact Detail:
TBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Customer Account Manager
✨Tip Number 1
Network within the events industry by attending relevant conferences and exhibitions. This will help you connect with potential clients and industry leaders, showcasing your expertise and increasing your visibility.
✨Tip Number 2
Familiarise yourself with the latest trends in brand experiences and live events. Being knowledgeable about current industry practices will allow you to engage in meaningful conversations with clients and demonstrate your value as a strategic partner.
✨Tip Number 3
Develop a strong personal brand on professional networking platforms like LinkedIn. Share insights, articles, and case studies related to event management and client servicing to position yourself as an expert in the field.
✨Tip Number 4
Prepare for interviews by researching TBA's past projects and client relationships. Understanding their approach and successes will enable you to tailor your responses and demonstrate how you can contribute to their continued growth.
We think you need these skills to ace Director, Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client management, event delivery, and brand development. Use specific examples that demonstrate your ability to exceed client expectations and grow accounts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the events industry and how your skills align with the role of Director, Customer Account Manager. Mention your entrepreneurial spirit and ability to work in fast-paced environments.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing client relationships and delivering successful events. Include metrics or outcomes that illustrate your impact on previous accounts.
Highlight Digital Skills: Given the emphasis on digital projects, ensure you mention your understanding of web design principles and experience with CMS platforms. Discuss any relevant projects where you collaborated with digital teams.
How to prepare for a job interview at TBA
✨Showcase Your Client Management Skills
As a Director, Customer Account Manager, you'll be the main point of contact for clients. Be prepared to discuss your previous experiences in managing client relationships and how you've successfully nurtured and grown accounts. Use specific examples to illustrate your ability to exceed client expectations.
✨Demonstrate Your Strategic Thinking
This role requires a strong understanding of brand and digital strategy. Be ready to talk about how you've contributed to brand development and management in past roles. Highlight any experience you have with digital projects, especially those involving website design or marketing content.
✨Prepare for Financial Discussions
Financial management is a key aspect of this position. Familiarise yourself with financial reporting and budgeting processes. Be prepared to discuss how you've managed account finances in the past and any strategies you've implemented to grow revenue streams.
✨Exhibit Your Attention to Detail
Attention to detail is crucial in delivering high-quality events. During the interview, provide examples of how you've ensured quality standards in your previous projects. Discuss your approach to overseeing project delivery and maintaining high standards across all touchpoints.
