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- Tasks: Lead operational stability and risk mitigation in IT Service Management.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy a hybrid work model with competitive pay up to £850 per day.
- Why this job: Be at the forefront of service management, driving impactful change and collaboration.
- Qualifications: Must have ITIL v4 Foundation certification and experience in Service Management.
- Other info: This is a 3-month rolling contract, starting ASAP.
The predicted salary is between 60000 - 90000 £ per year.
Role Overview: As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.
Key Responsibilities:
- Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
- Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
- Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
- Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
- Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.
Key Requirements:
- ITIL v4 Foundation certification (mandatory).
- Proven experience in Service Management, IT Operations, or Risk Management.
- Strong background in Incident, Problem, and Change Management.
- Experience leading service stability and risk mitigation initiatives.
- Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
- Ability to work in a fast-paced environment and drive results within tight timeframes.
The role: Up to £850 per day Hybrid in Manchester ASAP Start 3 month rolling contract Inside IR35
Service Management Specialist employer: Explore Group
Contact Detail:
Explore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Specialist
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and best practices. Since this certification is mandatory, demonstrating your knowledge during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare specific examples of how you've successfully managed incidents or led risk mitigation initiatives in the past. Being able to share these experiences will showcase your expertise and problem-solving skills.
✨Tip Number 3
Research the company’s current service management processes and any recent challenges they may have faced. This will allow you to engage in meaningful conversations with stakeholders and demonstrate your proactive approach.
✨Tip Number 4
Network with professionals in the field, especially those who have experience in service management roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Service Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Management, IT Operations, and Risk Management. Use specific examples that demonstrate your skills in Incident, Problem, and Change Management.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your leadership experience in maintaining service stability and your ability to manage critical risk issues effectively.
Highlight Relevant Certifications: Clearly mention your ITIL v4 Foundation certification in your application. This is a mandatory requirement, so ensure it stands out in your CV and cover letter.
Showcase Stakeholder Management Skills: Provide examples of how you've successfully engaged with senior stakeholders and collaborated across teams. This will demonstrate your ability to work in a fast-paced environment and drive results.
How to prepare for a job interview at Explore Group
✨Showcase Your ITIL Knowledge
Since the ITIL v4 Foundation certification is mandatory, make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these principles in past roles, particularly in service management and risk mitigation.
✨Demonstrate Leadership Experience
As a Service Management Lead, you'll need to show that you can lead teams effectively. Share specific examples of how you've successfully managed operational stability and driven closure on critical risk issues in previous positions.
✨Prepare for Stakeholder Engagement Scenarios
Given the importance of collaboration and stakeholder management in this role, think of instances where you've engaged with senior stakeholders or cross-functional teams. Be ready to discuss how you navigated challenges and ensured smooth service delivery.
✨Emphasise Your Problem-Solving Skills
In a fast-paced environment, being able to address incidents and manage change effectively is crucial. Prepare to talk about specific challenges you've faced in incident or change management and how you resolved them, showcasing your ability to drive results under pressure.
