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- Tasks: Lead operational stability and risk mitigation in IT Service Management.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Enjoy a hybrid work model with competitive pay and flexible hours.
- Why this job: Make a real impact by driving service stability and collaborating with key stakeholders.
- Qualifications: Must have ITIL v4 Foundation certification and experience in Service Management.
- Other info: This is a 3-month rolling contract with an ASAP start in Manchester.
The predicted salary is between 60000 - 90000 £ per year.
Role Overview: As the Service Management Lead, you will be responsible for driving operational stability and risk mitigation within the IT Service Management.
Key Responsibilities:
- Golden Quarter Risk Mitigation & Operational Stability – Lead workstreams focused on maintaining service stability.
- Risk Issue Management – Address and drive closure of approximately 200 critical unmanaged risk issues.
- Operational Oversight – Provide leadership in BAU Service Management functions, including Incident & Change Management.
- Service Governance & Compliance – Support Head Office Service Management in ensuring adherence to best practices and operational procedures.
- Collaboration & Stakeholder Management – Engage with senior stakeholders, technology teams, and business units to ensure smooth service delivery.
Key Requirements:
- ITIL v4 Foundation certification (mandatory).
- Proven experience in Service Management, IT Operations, or Risk Management.
- Strong background in Incident, Problem, and Change Management.
- Experience leading service stability and risk mitigation initiatives.
- Excellent stakeholder management skills, with the ability to work across multiple teams and business units.
- Ability to work in a fast-paced environment and drive results within tight timeframes.
The role: Up to £850 per day Hybrid in Manchester ASAP Start 3 month rolling contract Inside IR35
Contact Detail:
Explore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Specialist
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and best practices, as this is a mandatory requirement for the role. Consider joining online forums or local meetups to discuss ITIL concepts and gain insights from others in the field.
✨Tip Number 2
Network with professionals who are currently working in service management roles. Use platforms like LinkedIn to connect with individuals at StudySmarter or similar companies, and engage in conversations about their experiences and challenges in the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed incidents, problems, and changes in previous roles. Highlight your leadership skills and any initiatives you've led that contributed to service stability and risk mitigation.
✨Tip Number 4
Research the company culture at StudySmarter and understand their approach to service management. Tailor your discussions during interviews to reflect how your values align with theirs, particularly in terms of collaboration and stakeholder engagement.
We think you need these skills to ace Service Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Management, IT Operations, and Risk Management. Use specific examples that demonstrate your skills in Incident, Problem, and Change Management.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your leadership experience in maintaining service stability and your ability to manage risk issues effectively.
Highlight Relevant Certifications: Clearly mention your ITIL v4 Foundation certification in your application. This is mandatory for the role, so ensure it stands out in your documents.
Showcase Stakeholder Management Skills: In your application, provide examples of how you've successfully engaged with senior stakeholders and collaborated across teams. This will demonstrate your ability to work in a fast-paced environment and drive results.
How to prepare for a job interview at Explore Group
✨Showcase Your ITIL Knowledge
Since the role requires an ITIL v4 Foundation certification, make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these principles in past roles, particularly in Incident and Change Management.
✨Demonstrate Risk Management Experience
The job involves addressing critical unmanaged risk issues, so come equipped with examples of how you've successfully managed risks in previous positions. Discuss specific initiatives you've led that resulted in improved operational stability.
✨Engage with Stakeholder Management Examples
Given the emphasis on collaboration and stakeholder management, prepare to share stories about how you've effectively engaged with senior stakeholders and cross-functional teams. Highlight any challenges you faced and how you overcame them to ensure smooth service delivery.
✨Prepare for Fast-Paced Scenarios
This role demands the ability to work in a fast-paced environment. Be ready to discuss situations where you had to drive results under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
