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- Tasks: Help passengers navigate new check-in tech at Manchester Airport.
- Company: Join a dynamic team at the revamped terminal two of Manchester Airport.
- Benefits: Enjoy a permanent role with a 4 days on, 4 days off schedule.
- Why this job: Be part of an exciting project that enhances passenger experiences and airport efficiency.
- Qualifications: Strong communication, organization, and customer service skills are essential.
- Other info: All necessary training will be provided during onboarding.
The predicted salary is between 17400 - 34800 £ per year.
Customer Care Representative
Location: Manchester Airport
Contract Type: Permanent
Salary: £29,000 pro rata
Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm)
Project & role summary:
Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about assisting passengers in navigating and using the new check-in technology, ensuring their experience is seamless and efficient. The goal? To help passengers breeze through check-in and security quickly, so they can relax and enjoy the airport amenities before boarding their flights.
We are seeking a dedicated Customer Care Agent to join our team at Manchester Airport. This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.
Responsibilities:
- Operational Oversight: Monitor Ground Handling Agent (GHA) staff to ensure proper positioning, adherence to procedures, and active promotion of automation technologies. Address any deviations from expected behaviors or processes to uphold operational standards.
- Queue Management: Ensure queueing barriers are set up correctly and that GHA staff effectively manage passenger flow.
- Operational Readiness: Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.
- Housekeeping and Compliance: Verify the correct placement of airline branding, signage, and materials at check-in facilities. Ensure desks and other facilities are free from obstructions and ready for operation. Monitor airline adherence to scheduled opening and closing times and staffing allocations.
Skills:
- Excellent communication skills
- Strong organizational abilities
- Attention to detail
- Customer service orientation
- Ability to work under pressure
- Problem-solving skills
- Team collaboration
- Time management
- Flexibility and adaptability
- Basic IT proficiency
**All necessary training will be provided during first couple of weeks of onboarding.
Customer Care Representative employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarize yourself with the latest check-in technologies and self-service kiosks. Understanding how these systems work will not only boost your confidence but also show us that you're proactive and ready to assist passengers effectively.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Being able to convey information clearly and calmly under pressure is crucial for this role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Get to know the layout of Manchester Airport and its facilities. This knowledge will help you guide passengers more efficiently and enhance their overall experience, which is a key part of the job.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in the past. We value candidates who can think on their feet and find solutions quickly, especially in a busy airport setting.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational oversight. Emphasize skills like communication, organization, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to work under pressure. Mention specific examples of how you've successfully managed customer interactions or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job requirements, such as attention to detail, time management, and flexibility. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at InterQuest Group
✨Showcase Your Communication Skills
As a Customer Care Representative, excellent communication is key. Be prepared to demonstrate your ability to clearly convey information and assist others. Share examples from your past experiences where you successfully helped customers or resolved issues.
✨Highlight Your Organizational Abilities
This role requires strong organizational skills. Discuss how you prioritize tasks and manage your time effectively, especially in high-pressure situations. Mention any tools or methods you use to stay organized.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you faced challenges and how you overcame them. Employers appreciate candidates who can think on their feet and find solutions quickly, especially in a busy airport environment.
✨Emphasize Team Collaboration
Since this position involves working with Ground Handling Agents and other team members, highlight your ability to work collaboratively. Share examples of successful teamwork and how you contribute to a positive team dynamic.
