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- Tasks: Lead a dynamic team to enhance client engagement and drive growth across Europe.
- Company: Join Ookla, a leader in data-driven solutions for telecommunications.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Be part of a fast-paced environment that values innovation and client success.
- Qualifications: 10-20 years in technical account management within telecommunications is essential.
- Other info: Travel across Europe to build strong client relationships and influence strategic decisions.
The predicted salary is between 72000 - 108000 £ per year.
As Director of Client Services, Europe, you will lead and scale a high-performing regional team of Technical Account Managers and Telecom Network Data Scientists, driving excellence in client engagement, retention, and growth across the European market. Based in the UK or Ireland, you will serve as a key partner to senior stakeholders - internally and externally - ensuring our clients achieve measurable value from Ookla’s data-driven solutions.
You are an experienced leader with a strong background in technical sales, telecommunications, and enterprise end to end customer engagement lifecycle. You thrive in fast-paced, evolving environments, and bring a strong mix of strategic thinking, operational rigor, and hands-on leadership.
Key Responsibilities- Lead, coach, and develop the Europe-based Technical Account Management and Telecom Network Data Scientists team, fostering a culture of client-centricity, accountability, and continuous improvement.
- Own the client success strategy for key accounts across Europe, ensuring high retention and customer satisfaction.
- Act as an escalation point for complex technical or business-critical issues, collaborating cross-functionally with Product, Engineering, and Sales.
- Serve as a trusted advisor to senior client stakeholders, including Director and C-level executives, identifying growth opportunities and influencing long-term strategic roadmaps.
- Partner with regional Sales leadership to assess account health, support pre-sales activities, and proactively uncover upsell and cross-sell opportunities.
- Represent client needs and regional insights within Ookla’s product development lifecycle.
- Regularly meet clients onsite or remotely to strengthen partnerships and align on strategic goals.
- Stay current on technology trends, particularly in telecom, broadband, and wireless infrastructure, to deliver informed consultation to clients.
- Visualize and present data insights to highlight value and impact across customer use cases.
- 10–20 years of experience in enterprise-level client engagement lifecycle, technical account management, in the telecommunications sectors (a must).
- Proven success leading regional or international client-facing teams, preferably in EMEA.
- Strong knowledge of mobile networks, RAN/RF, internet, and broadband infrastructure.
- Strategic thinker with demonstrated success supporting enterprise clients and navigating complex B2B engagements.
- Adept in big data storytelling, using insights to drive value realization for clients.
- Exceptional communication and relationship-building skills across diverse stakeholders and geographies.
- Familiarity with Ookla’s product offerings or similar technology-based platforms.
- Ability to travel regularly across Europe to engage with clients.
- Bachelor’s degree required; Master’s, MBA or international business education is a plus.
Contact Detail:
Ookla, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services (London)
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications and data-driven solutions. Being well-versed in these areas will not only help you during interviews but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the telecommunications sector, especially those who have experience in client services or technical account management. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success in previous roles. Highlighting measurable outcomes from your past experiences will showcase your ability to deliver value to clients.
✨Tip Number 4
Research Ookla’s product offerings thoroughly. Understanding their solutions and how they impact client success will allow you to speak confidently about how you can contribute to their goals during the interview process.
We think you need these skills to ace Director of Client Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management and client engagement within the telecommunications sector. Use specific examples that demonstrate your leadership skills and success in similar roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and how your background aligns with the responsibilities of the Director of Client Services role. Mention your strategic thinking and ability to drive client satisfaction and retention.
Showcase Your Achievements: Quantify your achievements in previous roles, such as percentage increases in client retention or successful project completions. This will help illustrate your capability to deliver measurable value to clients.
Prepare for Interviews: Research Ookla’s products and recent developments in the telecommunications industry. Be ready to discuss how you can leverage your expertise to enhance client relationships and drive growth across Europe.
How to prepare for a job interview at Ookla, LLC.
✨Showcase Your Leadership Experience
As a candidate for the Director of Client Services, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully led teams in the past, particularly in technical account management or telecommunications, and how you fostered a culture of client-centricity.
✨Demonstrate Strategic Thinking
Be ready to discuss your strategic approach to client engagement and retention. Share instances where you've identified growth opportunities and influenced long-term strategies for clients, especially at the executive level.
✨Familiarise Yourself with Technology Trends
Stay updated on the latest trends in telecom, broadband, and wireless infrastructure. During the interview, reference these trends and how they can impact client success, showcasing your ability to provide informed consultation.
✨Prepare for Complex Problem-Solving
Expect to discuss how you've handled complex technical or business-critical issues in the past. Prepare examples that demonstrate your problem-solving skills and your ability to collaborate cross-functionally with teams like Product, Engineering, and Sales.
