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For Companies At a Glance
- Tasks: Be the face of our workplace, ensuring everyone feels welcomed and valued.
- Company: Join ISS, a global leader in workplace and facility management dedicated to enhancing user experiences.
- Benefits: Enjoy a permanent role with opportunities for growth in a diverse and inclusive environment.
- Why this job: Make a real impact on workplace culture while developing your customer service skills.
- Qualifications: Bring your hospitality or customer service experience and excellent communication skills.
- Other info: Flexible hours and a chance to work in a dynamic team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Workplace Host
Location: London
Hours of work: 40
Contract Type: Permanent
At ISS, we create places that work, think, and give. As a Workplace Host, you will play an integral role in our placemaking culture, acting as an ambassador for exceptional workplace experience for both our client and ISS.
Job Description
In this role, you will work closely with the workplace experience and front-of-house teams, delivering an outstanding service that supports client visits and ensures the smooth running of the workplace. You will curate an environment that promotes well-being, drives productivity, and enhances company culture—creating a space where end users feel valued, inspired, and connected.
You will actively seek opportunities to elevate the onsite service experience, introducing new initiatives and improvements that align with the ISS Global Strategy. By anticipating client and visitor needs and delivering exceptional interactions, you will help shape a dynamic workplace that reflects innovation, care, and excellence.
This is an exciting opportunity to contribute to a positive and engaging workplace environment where your passion for service and attention to detail will make a real difference to the way people experience their workplace.
Key Responsibilities
- Assist in delivering exceptional experiences through customer service, events, and “surprise and delight” initiatives.
- Ensure guests and colleagues feel welcomed, providing a 5-star concierge experience
- Support both Client Reception and Workplace areas based on business requirements
- Greet visitors in person, by phone, or email, responding promptly to inquiries
- Serve as the main point of contact for colleagues and visitors, addressing requests related to technology, food services, events, or wellness programs
- Adapt quickly to the client’s culture, working collaboratively and positively
- Support the Workplace Lead in operational decisions to enhance the colleague experience
- Develop relationships by capturing guest and colleague preferences, creatively accommodating special requests
- Maintain attention to detail, reporting maintenance or service needs to relevant departments
Professional and Personal Competencies/Qualifications
- Relevant corporate, hospitality, or customer service experience
- Experience working with systems (e.g., MS Office)
- High degree of accuracy
- Attention to detail
- Excellent communication skills
- Good time management
- Excellent customer service skills
- Ability to work on own initiative and as part of a team
- Motivated, committed, and flexible
- Health & Safety understanding
- Customer-focused, organised, and professional
- Ability to work in a team environment
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
Workplace Host employer: ISS Facility Services UK
Contact Detail:
ISS Facility Services UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Host
✨Tip Number 1
Familiarize yourself with the ISS Global Strategy and values. Understanding the company's mission will help you align your approach to workplace experience and demonstrate your commitment during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created exceptional experiences in previous roles. Be ready to discuss specific initiatives you've implemented that enhanced client or guest satisfaction.
✨Tip Number 3
Research the latest trends in workplace culture and well-being. Being knowledgeable about current practices can help you suggest innovative ideas during your discussions with the hiring team.
✨Tip Number 4
Network with current or former employees of ISS on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show genuine interest in the role.
We think you need these skills to ace Workplace Host
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Workplace Host position. Understand the key responsibilities and competencies required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, hospitality, or corporate environments. Emphasize your attention to detail, communication skills, and ability to work both independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional workplace experiences. Mention specific examples from your past roles where you have successfully enhanced customer satisfaction or contributed to a positive environment.
Highlight Relevant Skills: In your application, make sure to highlight skills that are particularly relevant to the role, such as time management, adaptability to different cultures, and your understanding of health and safety protocols. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at ISS Facility Services UK
✨Showcase Your Customer Service Skills
As a Workplace Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond to create a positive experience for clients or guests.
✨Demonstrate Attention to Detail
Highlight your ability to notice and address small details that enhance the workplace experience. Be ready to discuss how you've maintained high standards in previous roles.
✨Emphasize Adaptability
The role requires adapting to different client cultures. Share instances where you successfully adjusted your approach to meet diverse needs and preferences.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing a busy reception area or addressing a guest's special request. Practice your responses to demonstrate your problem-solving skills.
