Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team and ensure customers have a fantastic shopping experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy competitive pay, discounts, free drinks, and paid breaks.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and welcome everyone to be their true selves.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customers have a great experience, as this aligns perfectly with what we value at Greggs.
✨Tip Number 2
Demonstrate your leadership skills by discussing any previous supervisory roles you've held. Highlight how you motivated your team and handled challenges, as this will showcase your ability to inspire others in the Shift Manager role.
✨Tip Number 3
Familiarise yourself with our products and services. Being knowledgeable about what we offer will not only impress us but also help you answer questions more effectively and show your enthusiasm for the role.
✨Tip Number 4
Emphasise your commitment to inclusivity and teamwork. Share experiences where you supported a diverse team or contributed to a positive work environment, as this is crucial to our culture at Greggs.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous supervisory roles in customer-focused environments. Emphasise your leadership skills and ability to motivate a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've inspired teams or improved customer experiences in the past.
Showcase Your Leadership Style: In your application, describe your leadership style and how you engage with team members. Highlight any strategies you've used to maintain high standards and motivate staff during busy shifts.
Demonstrate Cultural Fit: Express your alignment with Greggs' inclusive culture in your application. Share your thoughts on the importance of diversity and how you’ve contributed to a positive work environment in previous roles.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Emphasise Customer Service Experience
Since the role focuses on customer satisfaction, highlight your previous experience in customer-facing roles. Discuss specific instances where you went above and beyond to ensure a positive experience for customers.
✨Understand the Company Culture
Familiarise yourself with Greggs' culture and values. During the interview, express your alignment with their inclusive approach and how you can contribute to maintaining a welcoming environment for both staff and customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about how you would manage a busy shift or resolve a conflict within the team, and be ready to discuss your thought process.
