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For Companies At a Glance
- Tasks: Lead the team and ensure customers have an amazing shopping experience.
- Company: Join Greggs, a fun and inclusive workplace that values every individual.
- Benefits: Enjoy competitive pay, discounts, free drinks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture while developing your leadership skills.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.
We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you
You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Be ready to discuss specific situations where you inspired others to achieve great results.
✨Tip Number 3
Demonstrate your customer service experience by sharing stories that highlight your ability to handle various customer interactions, especially in fast-paced environments like retail or food service.
✨Tip Number 4
Research common challenges faced by shift managers in the food industry. Being prepared to discuss how you would tackle these challenges can set you apart from other candidates.
We think you need these skills to ace Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles or customer service positions. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Share specific examples of how you've motivated a team or improved customer experiences in previous roles.
Showcase Your Leadership Skills: Emphasise your natural leadership abilities in both your CV and cover letter. Mention any instances where you led a team or took initiative to solve problems, as this aligns with the responsibilities of a Shift Manager.
Highlight Your Availability: Since the role requires specific availability, clearly state your availability in your application. This shows that you are ready and willing to meet the demands of the position.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you handle challenges. Highlight any supervisory experience you have in customer-focused environments.
✨Emphasise Customer Service
Since the role revolves around delivering exceptional customer service, be ready to discuss your approach to ensuring customers have a brilliant experience. Share specific instances where you went above and beyond for a customer.
✨Understand the Company Culture
Greggs values an inclusive culture and teamwork. Familiarise yourself with their values and be ready to discuss how you can contribute to this environment. Show that you appreciate diversity and can support an inclusive workplace.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle various situations during a shift. Think about scenarios like managing stock levels, dealing with customer complaints, or motivating your team during busy periods. Practising these responses will help you feel more confident.
