Business Applications Specialist

Business Applications Specialist, Thatcham, Hybrid

Were looking for a proactive and technically capable Business Applications Specialist to help support and evolve the cloud platforms that power our business.

Join Roc as we continue our journey to modernise and enhance our internal systems, enabling better experiences for our colleagues and customers alike. In this role, youll play a key part in developing, integrating, and maintaining a wide range of business-critical applications from CRM and ERP to automation and analytics platforms.

At Roc, we combine technical expertise with a genuine commitment to continuous improvement. Our lean and agile internal IT team partners closely with departments across the business to streamline operations, improve user experiences, and deliver value through technology.

Youll work in a supportive environment where your ideas matter, your growth is encouraged, and the systems you help shape make a real impact.

Responsibilities

• Support, configure, and enhance a wide range of SaaS business systems such as NetSuite, ServiceNow, HubSpot, Power Platform, and more.
• Work on integration projects using APIs and workflow tools to streamline and automate business processes.
• Collaborate with business stakeholders to understand requirements and implement scalable, secure solutions.
• Monitor system performance, troubleshoot issues, and coordinate with vendors or third parties where required.
• Contribute to technical documentation, support processes, and training materials to build organisational knowledge.
• Stay current on platform capabilities and recommend improvements or upgrades to support business needs.

Required Experience and Skills:

• 35+ years experience in a business applications, systems, or IT support role.
• Proven experience administering and supporting SaaS applications in a business environment.
• Proficient in at least one relevant scripting or query language (JavaScript, SQL, PowerShell, JSON/XML).
• Experience with application integrations (REST/SOAP APIs) and automation tools.
• Strong problem-solving skills and a structured, analytical mindset.
• Excellent communication and documentation abilities.

Desirable:

• Exposure to platforms such as NetSuite, HubSpot, ServiceNow, Power Platform, or Azure Data Factory.
• Familiarity with iPaaS tools, low-code/no-code environments, or workflow builders.
• Understanding of data protection and security practices (e.g. GDPR).
• Relevant certifications (ITIL Foundation, Microsoft PL-900, NetSuite/HubSpot/ServiceNow training, etc.).

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