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- Tasks: Act as a key liaison for ultra high-net-worth clients, managing bespoke requests and client relationships.
- Company: Join SOLICE Health, a fast-growing luxury medical concierge service dedicated to personalised client experiences.
- Benefits: Enjoy flexible working options, competitive salary, commission, and healthcare benefits.
- Why this job: Be part of a dynamic team delivering exceptional service while making a real impact on clients' lives.
- Qualifications: Degree or equivalent with 2.5 years in high-end hospitality or concierge services preferred.
- Other info: Remote work available; ideal for those passionate about luxury service and client care.
The predicted salary is between 30000 - 35000 £ per year.
SOLICE Health is seeking a Medical Concierge to join their fast-growing team, acting as the key liaison between the practice and its Members. This role is central to delivering a high-touch, personalised experience for ultra high-net-worth clients. The successful candidate will be responsible for managing client relationships, handling bespoke requests, and coordinating all aspects of service delivery with precision and discretion.
The ideal person is highly organised, detail-oriented, focused and experienced in logistics, booking management, and professional communication across phone and email. A proactive approach, exceptional client service mindset, great team player and ability to manage complex schedules are essential.
Role & Key Responsibilities:- Support and manage your Dedicated members with their interests put first, ensuring all tasks are completed fully and accurately.
- Provide high-touch, personalised services to all patients, including VIPs, international patients, and those with complex medical needs.
- Maintain consistent communication with patients before, during, and after their visits to ensure they are well-informed and supported.
- Oversee patient appointment scheduling systems to ensure efficient booking and rescheduling, while maximising clinicians’ availability and reducing no-shows.
- Follow our SOP’s and guidelines to ensure service excellence.
- Input data correctly and securely into our Practice Management CRM, Semble.
- Support the process of electronic referrals.
- Act as a patient advocate, ensuring that all needs, questions, and concerns are addressed.
- Assist patients in understanding their treatment plans, making sure they feel confident and comfortable.
- Handle sensitive issues with discretion, empathy, and confidentiality, ensuring that patients’ concerns are promptly and effectively resolved.
- Manage insurance claims on behalf of Members.
- Work proactively with all members of staff including directors and clinical staff to improve quality processes.
- Degree or equivalent. Related certifications are also desirable.
- 2.5 years minimum experience in high end hospitality (luxury hotel, private members’ club, concierge service, or luxury lifestyle management).
- Previous roles as a lifestyle concierge or EA / PA preferred.
- Client Relationship Management – Proven track record of working with high-net-worth individuals (HNWIs), handling their personalized requests and building relationships.
- Previous experience using clinical platforms (SEMBLE) and task management software (ASANA) beneficial but not necessity.
- Sales & Networking – Experience in upselling luxury services and working with exclusive brands.
Compensation and Benefits: £30k - £35k dependent on experience, plus commission and healthcare benefits.
Interested applicants please contact with CV and cover letter.
Luxury Medical Concierge employer: SOLICE
Contact Detail:
SOLICE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Medical Concierge
✨Tip Number 1
Network with professionals in the luxury hospitality and concierge sectors. Attend industry events or join relevant online forums to connect with individuals who have experience working with high-net-worth clients. This can provide you with valuable insights and potential referrals.
✨Tip Number 2
Familiarise yourself with the specific needs and expectations of ultra high-net-worth individuals. Research common services they require and understand the nuances of providing a personalised experience. This knowledge will help you stand out during interviews.
✨Tip Number 3
Demonstrate your organisational skills by creating a mock schedule for a hypothetical client. Show how you would manage their appointments, preferences, and any bespoke requests. This practical example can impress interviewers and showcase your proactive approach.
✨Tip Number 4
Prepare to discuss your previous experiences in detail, especially those involving client relationship management. Highlight specific instances where you successfully handled complex requests or resolved issues discreetly, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Luxury Medical Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in high-end hospitality and client relationship management. Emphasise any roles where you've worked with ultra high-net-worth individuals, showcasing your ability to handle bespoke requests.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional service and detail how your skills align with the responsibilities of the Medical Concierge role. Mention specific examples of how you've successfully managed complex schedules or client relationships in the past.
Highlight Relevant Skills: Clearly outline your organisational skills, attention to detail, and experience with logistics and booking management. Use bullet points to make these skills stand out, as they are crucial for this position.
Showcase Communication Skills: Since professional communication is key in this role, provide examples of how you've effectively communicated with clients via phone and email. This could include managing sensitive issues or ensuring clients feel supported throughout their experience.
How to prepare for a job interview at SOLICE
✨Showcase Your Client Relationship Skills
Since the role involves managing relationships with ultra high-net-worth clients, be prepared to discuss your previous experiences in client management. Share specific examples of how you've built and maintained strong relationships, especially in high-pressure environments.
✨Demonstrate Attention to Detail
This position requires a high level of organisation and precision. During the interview, highlight instances where your attention to detail made a significant difference in service delivery or logistics management. Consider bringing examples of how you’ve successfully managed complex schedules.
✨Emphasise Discretion and Empathy
Handling sensitive issues with discretion is crucial in this role. Be ready to discuss how you've approached delicate situations in the past, ensuring confidentiality and empathy. This will show that you understand the importance of trust in client relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle bespoke requests. Think about potential challenges you might face in this role and how you would address them, demonstrating your proactive approach and exceptional client service mindset.
