Professional Service Consultant - Remote

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Cyara’s Diversity, Equity, Inclusive and Belonging Statement: At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. We take smart risks and Innovate Boldly , setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. The Senior Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs, and ensure a smooth transition to our platform. Lead the implementation of SaaS solutions for clients, including requirements gathering, tailored training and enablement, integration and, customization, Provide expert advice on how our software can address their specific needs and challenges. Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed. Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle. Assist in the creation of project documentation, including functional specifications, user guides, and training materials. Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns. Identify opportunities for upselling or cross-selling additional services and products that could benefit the client’s business. Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement. Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. (or equivalent work experience) ~8+ years of experience in a Professional Services, Technical Consulting, or Customer Enablement role within a SaaS or software product company. ~ Dialogflow, Microsoft Bot Framework, IBM Watson, Amazon Lex). ~ Solid understanding of chatbot testing, NLP/NLU concepts, and conversation design best practices. ~ Prior experience working with test automation frameworks and CI/CD practices, especially in the context of voice and digital channels. ~ Experience delivering technical training, workshops, or enablement sessions to enterprise clients. ~ Ability to lead customer-facing projects, conduct discovery, define success criteria, and deliver solution configurations. ~ Willingness to travel as needed to client sites. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual\’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that\’s results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.