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- Tasks: Be the friendly face of our company, handling calls and emails with a smile.
- Company: Join a supportive team dedicated to delivering exceptional customer service.
- Benefits: Enjoy 24 days holiday, health programs, profit sharing, and performance bonuses.
- Why this job: This role offers a chance to grow your skills in a dynamic environment.
- Qualifications: Strong communication and organizational skills are a must; experience with Salesforce is a plus.
- Other info: Applications close on January 4th, 2025—don't miss out!
The predicted salary is between 24000 - 36000 £ per year.
Deadline for applications: Friday 4th January 2025
Job Summary
Join our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication skills, and a positive attitude are essential for success in this role.
Benefits:
- Holiday buying scheme
- 24 days holiday + Public holidays
- Financial planning services
- Health & wellbeing programme
- Life insurance
- Profit sharing
- Performance bonus
- Sick pay
Responsibilities:
- Answer and route calls promptly using the system, ensuring calls reach the correct recipient.
- Take accurate messages and forward them to ensure timely callbacks.
- Greet visitors warmly, complete the visitor log, and notify the relevant internal contact.
- Manage incoming post (excluding private/confidential items), sort, and distribute; forward DW Windsor mail to accounts.
- Dispatch outbound post using the correct format and the most efficient method (e.g., Royal Mail or alternative).
- Maintain cleanliness and organization in reception, guest, and post areas, ensuring displays are current and relevant.
- Process emails sent to the info@ address, distributing them according to guidelines from the Customer Service Manager.
- Handle copy quotation requests and small amendments, sending them to customers and relevant salespeople quickly.
- Manage customer concerns and technical inquiries through Jira, ensuring all required fields are filled and customers are updated regularly.
- Coordinate site visits for customers and external visitors, including room bookings, lunch orders, and agenda management in collaboration with Sales and Senior Management.
- Perform additional tasks as required by the Customer Service Manager or senior management.
Qualifications/Skills Required:
- Administrative duties including e-mail and calendar management, managing helpdesks, scheduling appointments, answering phone calls and e-mails.
- Exceptional communication skills, and interpersonal skills (written, verbal and in person)
- Highly organised with ability to coordinate multiple priorities in a professional and timely manner.
- Nice to have experience working with Sales Force, Jira and Epicor.
Join us as we strive to deliver exceptional service while fostering a supportive team culture!
Front of House Administrator employer: DW Windsor
Contact Detail:
DW Windsor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Administrator
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research our company culture and values. Understanding what we stand for will allow you to align your answers with our mission, showing that you're a great fit for our team.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your strong communication skills and ability to manage multiple priorities. Be ready to share these during the interview to showcase your qualifications.
✨Tip Number 4
If you have experience with tools like Jira or Salesforce, be sure to mention it. Highlighting your familiarity with these systems can set you apart from other candidates and show that you can hit the ground running.
We think you need these skills to ace Front of House Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front of House Administrator position. Make sure you understand the responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or administrative roles. Be specific about your skills in handling calls, managing emails, and coordinating tasks, as these are crucial for this position.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively, both verbally and in writing. This could include experiences where you resolved customer inquiries or collaborated with teams.
Express Enthusiasm: Convey your enthusiasm for the role and the company in your cover letter. Mention why you are excited about the opportunity to work as a Customer Service Professional and how you align with the company's values and culture.
How to prepare for a job interview at DW Windsor
✨Show Your Enthusiasm
As a Customer Service Professional, it's crucial to convey your enthusiasm for helping others. During the interview, express your passion for delivering excellent service and how you enjoy resolving customer inquiries.
✨Demonstrate Strong Communication Skills
Prepare to showcase your exceptional communication skills. Be ready to discuss examples of how you've effectively handled customer interactions, both in person and over the phone, highlighting your ability to listen and respond appropriately.
✨Highlight Organizational Abilities
Since the role requires managing multiple priorities, share specific instances where you've successfully organized tasks or coordinated events. This will demonstrate your ability to handle the administrative duties outlined in the job description.
✨Familiarize Yourself with Relevant Tools
If you have experience with tools like Jira, Sales Force, or Epicor, make sure to mention it. If not, do some research on these platforms so you can speak knowledgeably about them during the interview.
