Account Director - Healthcare Communications

It’s not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too.

We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in?

Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are currently seeking an Account Director with solid client services experience in healthcare who can lead client strategy engagements and oversee project execution across different communication platforms as well as drive new business opportunities. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields.

Responsibilities:

• Manage multiple client engagements of varying sizes in a fast-paced environment.
• Develop and maintain strong client relationships through exceptional client relationship skills.
• Seamlessly flex between big picture strategic development/ad hoc guidance, and assure execution of associated tactics are flawless.
• Guide clients on integrated marketing/communications decisions, identifying new opportunities to increase visibility their brand including consultative selling.
• Develop high-level and persuasive communications plans (annual, quarterly, etc.).
• Lead operational efforts and be accountable for the financial performance of engagements through close management of budgets and team members.
• Manage client budgets and resourcing, budget tracking, staffing and billability.
• Ensure the quality of the account team(s) is held to the highest standard and that all client requests are handled in a strategic and timely manner.
• Partner with shared service leads to run and grow integrated business (social media/digital, creative), and to develop new business opportunities.
• Directly supervise account staff and promote continuous learning and development to help build a high performing culture.

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
• When things change, so do we. We’re always evolving.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) in order to deliver outstanding client work.
• Develop multi-faceted, multi-channel and multi-market strategies and campaigns to deliver against business objectives and strategic imperatives.
• Work with analyst teams to identify key client KPIs, develop measurement and learning plans that communicate program performance reveal opportunities to increase success.
• Experience in strategy development and execution of global programs, as well as local implementation.
• Ability to relay high science of clinical trials or products to audiences with different levels of knowledge.
• Ability to support and drive new business operations alone and as part of bigger team.
• In-depth understanding of industry regulations in the UK and across Europe.
• Experience with annual planning, resourcing and forecasting.
• Professional presence, performs with a sense of urgency and with a client service orientation.
• Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable.
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates.
• Supervisory skills, with ability to manage and cultivate junior staff and effectively collaborate with subcontractors.
• Demonstrated growth and experience in management roles.
• Intermediate to advanced capabilities in using social media.
• Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets.

The position requires some international travel for client meetings and conferences (20 - 30 percent).

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, Boston, San Francisco, Carmel (IN), Manchester (UK), Edinburgh (UK), and London (UK) – that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long.