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- Tasks: Support customer engagement initiatives and document use cases for technical teams.
- Company: Join a leading financial client focused on enhancing digital customer experiences.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of customer interactions in finance.
- Qualifications: Experience as a Business Analyst with strong analytical and documentation skills required.
- Other info: Familiarity with mobile apps and agile environments is a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives for one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to capturing business requirements and translating them into clear, actionable documentation.
Key Responsibilities:
- Engage with business stakeholders to identify and shape communications and customer engagement use cases.
- Produce high-quality documentation for each use case, including:
- Audience definition
- KPI and success metric identification
- Data requirements (including inclusion and suppression rules)
- Consent and permission requirements
Key Skills & Experience:
- Proven experience as a Business Analyst, ideally within digital, customer experience, or communications projects.
- Strong analytical and documentation skills, with an ability to clearly articulate business needs.
- Understanding of digital platforms, customer journeys, and engagement strategies.
- Experience working with data segmentation, consent frameworks, and performance metrics.
- Confident stakeholder engagement and facilitation skills.
- Ability to work collaboratively across business and technical functions.
Desirable:
- Familiarity with self-service portals or mobile application development.
- Experience in agile delivery environments.
- Knowledge of CRM systems and digital messaging tools.
Business Analyst employer: Sparta Global
Contact Detail:
Sparta Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and digital platforms. Understanding how these elements work together will help you articulate your insights during interviews, showcasing your knowledge of the industry.
✨Tip Number 2
Network with professionals in the financial sector or those who have experience as Business Analysts. Engaging in conversations can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific use cases you've worked on in the past. Be ready to explain how you identified business needs and translated them into actionable documentation, as this will demonstrate your practical experience and problem-solving skills.
✨Tip Number 4
Showcase your understanding of data protection and privacy regulations during discussions. This is crucial for the role, and demonstrating your awareness will set you apart as a candidate who is not only skilled but also responsible.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in digital and customer engagement projects. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and experience with stakeholder engagement. Mention specific examples of how you've successfully documented use cases or worked on similar projects.
Highlight Key Skills: In your application, emphasise your understanding of digital platforms, customer journeys, and data protection regulations. This will show that you have the necessary skills to meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Business Analyst role.
How to prepare for a job interview at Sparta Global
✨Understand the Role
Make sure you have a solid grasp of what a Business Analyst does, especially in the context of customer engagement and digital platforms. Familiarise yourself with the specific responsibilities mentioned in the job description, such as documenting use cases and engaging with stakeholders.
✨Prepare Use Case Examples
Think of specific examples from your past experience where you've successfully defined and documented use cases. Be ready to discuss how these examples relate to the role, particularly in enhancing customer engagement and communication strategies.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities during the interview. You might be asked to solve a problem or analyse a scenario related to customer journeys or data requirements, so practice articulating your thought process clearly.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Prepare to discuss how you've effectively communicated between business and technical teams in the past, ensuring everyone is on the same page regarding project requirements and objectives.
