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For Companies At a Glance
- Tasks: Help customers with IT requests and ensure quick resolutions.
- Company: Join the University of Warwick, a top-ranked research university known for innovation.
- Benefits: Enjoy hybrid working, earning up to £20.50 per hour.
- Why this job: Be part of a diverse community driving real-world progress and collaboration.
- Qualifications: Strong communication skills and familiarity with IT service management tools preferred.
- Other info: Contract until January 2026; apply by 6th June 2025.
About the Role
The Information & Digital Group at the University of Warwick have an exciting opportunity for an experienced Request Fulfilment Specialist to join them for a contract opportunity until January 2026.
As Request Fulfilment Specialist you will be responsible for providing specialist services to customers and ensuring that IT software and hardware requests are processed efficiently and resolved swiftly. This will involve responding proactively to requests and incidents, and communicating positively with users and customers, whilst ensuring SLA standards are met, expectations are managed, and documentation is maintained.
You will have a strong communication and technical acumen that will enable you to work collaboratively across teams and provide solutions which are focused on business outcomes and meeting customer requirements. Familiarity with IT service management tools such as ServiceNow or similar platforms would be advantageous.
This role is offered on a hybrid working basis, requiring a minimum of 3 days a week working on-site. The rate of pay offered is up to £20.50 per hour.
Closing date for applications is the 6th June 2025. To apply, please email your CV to Claudia.Farre@warwick.ac.uk. Interview date to be confirmed.
Request Fulfilment Specialist employer: University of Warwick
Contact Detail:
University of Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Request Fulfilment Specialist
✨Tip Number 1
Familiarise yourself with IT service management tools like ServiceNow. If you have experience with these platforms, be ready to discuss specific instances where you've used them to resolve requests or incidents.
✨Tip Number 2
Brush up on your communication skills. Since the role involves interacting with customers and users, think of examples where you've successfully managed expectations or resolved conflicts in a professional setting.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Consider scenarios where you've had to think on your feet to provide solutions that meet customer requirements, and be ready to share these during your interview.
✨Tip Number 4
Research the University of Warwick and its values. Understanding their commitment to innovation and collaboration can help you align your answers with their organisational culture during the interview process.
We think you need these skills to ace Request Fulfilment Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Request Fulfilment Specialist position. Highlight key skills such as communication, technical acumen, and familiarity with IT service management tools.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise your previous work in IT support, customer service, and any experience with tools like ServiceNow.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the University of Warwick. Mention specific examples of how you've successfully managed requests or incidents in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Warwick
✨Showcase Your Communication Skills
As a Request Fulfilment Specialist, strong communication is key. Be prepared to demonstrate how you've effectively communicated with customers in the past, especially in resolving IT issues. Use specific examples to highlight your ability to manage expectations and maintain positive relationships.
✨Familiarise Yourself with IT Service Management Tools
Since familiarity with tools like ServiceNow is advantageous, make sure you understand how these platforms work. If you have experience with similar tools, be ready to discuss how you've used them to streamline processes or improve service delivery.
✨Understand SLA Standards
Research what SLA (Service Level Agreement) standards are relevant to the role. Be prepared to discuss how you have previously ensured compliance with SLAs and how you would approach managing them in this position.
✨Prepare for Hybrid Working Questions
Given that this role requires hybrid working, think about how you can effectively manage your time and productivity both on-site and remotely. Be ready to share your strategies for staying organised and connected with your team in a hybrid environment.
