Uniform Spatial Consultants

This is an excellent opportunity to join Idox as a Uniform Spatial Consultant, responsible for implementing software solutions for our local government clients. You’ll be joining a team of experienced and enthusiastic applications consultants, providing your knowledge of local government processes and Idox software solutions to work with clients throughout the implementation process. The role includes providing guidance on best practice, configuring the software in conjunction with the customer, to meet their statutory obligations while making the best use of our software to achieve a successful outcome for the customer.

We are a leading software supplier to Local Government and have a mature customer base. When onboarding new customers, we deliver consultancy and training throughout the lifecycle of the project. More often, due to the nature of our user base, consultancy is delivered to existing customers, implementing additional modules or improving existing configuration. This means that you may be working with a customer over several days or multiple customers per week.

The role is ideal for someone who has worked on software solutions for Local Government or with experience of local government business processes. We would welcome those with system administration level experience of Idox products (or similar competitor products), including Uniform spatial administration or GIS expertise.

We are looking for someone who is motivated, self-sufficient and who will enjoy providing advice, configuring our software and training our clients. This is an opportunity to share your knowledge and experience and assist in finding best fit solutions for clients. Supporting customer success helps our clients and users to do more with finite resources. In return, Idox will help you develop your career. We are a company with ambition, but still strongly uphold the values of integrity in public service, as a software partner, through the Idox values of responsibility, integrity and excellence.

With Idox, you will learn more about the software itself, build industry knowledge and develop a set of strong business skills. You will receive the necessary training and coaching to support you through the onboarding process to ensure you’re able to deliver services in line with the team delivery targets. We offer a comprehensive benefits package and flexible working to support your wellbeing as well as your professional development.

• Develop and maintain up-to-date detailed knowledge of the company’s products in accordance with a personal development plan, initially focusing on Uniform Spatial but which may extend to other Idox products including Public Access, Enterprise and Total Land Charges, depending on the needs of the business and your particular areas of expertise.
• Carrying out specialist product configuration in client environments throughout the lifecycle of an implementation.
• Undertake system audits for clients, reviewing existing system usage and writing detailed reports including recommendations for improved system usage and streamlining processes.
• Maintaining documentation supporting consultancy and training delivery.
• Identifying opportunities to develop new consultancy and training services as new products or government processes are introduced.
• Providing sales quotations for consultancy and training services, using your specialist knowledge, as and when requested.
• Take ownership of assigned tasks as agreed with the project manager or line manager.
• From time to time, providing support and maintenance services to customers, collaborating as part of cross functional teams.
• Adherence to Idox Information Security policies and protocols.

• Interested and knowledgeable about the role of software and geospatial solutions in local government.
• Keen to learn to be a professional advisor.
• Curious, creative and adaptable – customer requirements evolve rapidly.
• Confident in delivering customer facing consultancy, guiding in best practice and carrying out system configuration.
• Confident in delivering customer facing training.
• Self-motivated, ensuring you maintain and progress your product knowledge and are fully prepared for customer facing deliveries.
• A good listener with the ability to understand and interpret client requirements.
• Have excellent written skills to provide detailed written reports following system audits.
• Be adaptable to learning additional product areas and performing other tasks as required.
• Ensure your utilisation is in line with team targets.
• A team player, supporting colleagues across the business.
• Able to travel within the UK as required (occasional planned travel).

• Experience of working in a local government department.
• System admin or end user experience of Idox software solutions including Uniform and Uniform Spatial configuration, Enterprise or TLC (Total Land Charges) very welcome, or experience with similar competitor products.

Please submit a CV, and a short cover letter (maximum 500 words - including salary expectation, and current remuneration) explaining why this role is of interest to you and how your experience aligns with the key responsibilities. Please note successful applicants will need to satisfy the BPSS guidelines (Baseline Personnel Security Standards) which consist of the receipt of satisfactory references covering the last 3 years of employment; an identity check; verification of eligibility to work in the UK; and a Basic Disclosure Check. This is in order to help us make safer recruitment decisions.

Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.

Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.

We employ around 700 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required.

We are ambitious in working together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. Idox is a company where we can all be ourselves and succeed on merit, where we respect all our employees, customers and communities in which we live, work and are a part of.

We recruit and reward employees based on capability and performance – regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. Each office location worldwide, is free to respond to local needs to create a culturally sensitive workplace for everyone. In doing so, we want every employee to feel our commitment to showing respect for all and encouraging open collaboration and communication.

We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; 9-day fortnight. We are proud to be a flexible employer enabling effective hybrid working for our employees.