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For Companies At a Glance
- Tasks: Help customers with IT requests and ensure quick resolutions.
- Company: Join the University of Warwick, a top-ranked research university known for innovation.
- Benefits: Enjoy hybrid working, earning up to £20.50 per hour.
- Why this job: Be part of a diverse community making real-world impact while developing your skills.
- Qualifications: Strong communication skills and familiarity with IT service management tools preferred.
- Other info: Contract until January 2026; apply by 6th June 2025.
About the Role
The Information & Digital Group at the University of Warwick have an exciting opportunity for an experienced Request Fulfilment Specialist to join them for a contract opportunity until January 2026.
As Request Fulfilment Specialist you will be responsible for providing specialist services to customers and ensuring that IT software and hardware requests are processed efficiently and resolved swiftly. This will involve responding proactively to requests and incidents, and communicating positively with users and customers, whilst ensuring SLA standards are met, expectations are managed, and documentation is maintained.
You will have a strong communication and technical acumen that will enable you to work collaboratively across teams and provide solutions which are focused on business outcomes and meeting customer requirements. Familiarity with IT service management tools such as ServiceNow or similar platforms would be advantageous.
This role is offered on a hybrid working basis, requiring a minimum of 3 days a week working on-site. The rate of pay offered is up to £20.50 per hour.
Closing date for applications is the 6th June 2025. To apply, please email your CV to wegrpi@warwick.ac.uk. Interview date to be confirmed.
Request Fulfilment Specialist (Greater Coventry Area) employer: University of Warwick
Contact Detail:
University of Warwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Request Fulfilment Specialist (Greater Coventry Area)
✨Tip Number 1
Familiarise yourself with IT service management tools like ServiceNow. If you can demonstrate your knowledge or experience with these platforms during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills. Since the role involves interacting with customers and managing expectations, practice articulating your thoughts clearly and positively, especially in scenarios where you need to resolve issues.
✨Tip Number 3
Research the University of Warwick's values and recent initiatives. Understanding their culture and goals will help you align your answers during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully managed requests or incidents. Being able to share specific instances will illustrate your problem-solving skills and ability to meet SLA standards effectively.
We think you need these skills to ace Request Fulfilment Specialist (Greater Coventry Area)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Request Fulfilment Specialist position. Highlight your relevant experience in IT service management and customer communication.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your technical acumen, familiarity with IT service management tools like ServiceNow, and any previous roles that involved customer service or request fulfilment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the University of Warwick. Mention specific examples of how you've successfully managed requests or incidents in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at University of Warwick
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Request Fulfilment Specialist. Be prepared to discuss how your previous experience aligns with the role, especially in terms of processing IT requests and managing customer expectations.
✨Showcase Your Communication Skills
Since this role requires strong communication, think of examples where you've effectively communicated with customers or team members. Be ready to demonstrate how you can manage expectations and resolve issues positively.
✨Familiarity with IT Tools
If you have experience with IT service management tools like ServiceNow, be sure to mention it. If not, do some research on these platforms and be prepared to discuss how you would adapt to using them in your role.
✨Prepare for Hybrid Working Questions
As this position involves hybrid working, consider how you manage your time and productivity when working both on-site and remotely. Be ready to share strategies that help you stay organised and effective in a flexible work environment.
