One Stop - Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance. Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for:

• Knowing your customers and serving them with passion and pride, delivering natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Applying training to ensure safe work practices.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Being knowledgeable about store performance and understanding your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate pay.
• Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment.
• Following the 'think 25' policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
• Maintaining a clean, organized store environment.
• Occasionally managing the shift in the absence of the Shift Leader or Store Manager.
• Following all training to ensure safety and legal compliance.
• If applicable, managing daily Post Office operations, including passing necessary background checks.

We understand everyone’s circumstances are different. We welcome discussions about flexible working options to support your needs.

Our customers are at the heart of everything we do. We treat each other with respect. We work together as one team. We make things easier.

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including cash machines, Post Office services, parcel shops, bill payments, lottery, vending solutions, and more. As a Tesco subsidiary since 2003, we operate from three distribution centers and serve local communities throughout England and Wales.

Please note applicants must be above the school leaver’s age. We offer various colleague benefits, including discounts, insurance, health services, flexible working options, and retirement plans.