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- Tasks: Support teachers and pupils with IT issues, both remotely and on-site.
- Company: Join a top MSP focused on providing IT support in the education sector.
- Benefits: Enjoy childcare vouchers, bespoke training, pension scheme, and Perkbox perks.
- Why this job: Be part of a supportive team with great training and career progression opportunities.
- Qualifications: Full driver's license and knowledge of Microsoft systems required.
- Other info: Office-based role with occasional site visits; ideal for tech enthusiasts.
The predicted salary is between 25000 - 28000 £ per year.
Are you looking to join one of the best MSP’s in the UK that provide support within the Education sector? If so, this is the company for you! What makes these guys the best is their strong ethos on staff retention and development, these guys really know how to treat their staff well and can offer a genuinely great place to work.
The company works exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another 2nd Line Support Technician at their office in Radcliffe, Manchester.
This position will be predominantly office based as part of the Service Desk Team, however, there will be times where you may be called out onto a customer site to issue a fix that can’t be done remotely, or to get involved in project work and installations.
The MSP that you will be working for are an incredible outfit with some superb training plans and facilities, and have a really good bunch of Engineers who are very tight knit, you will get truly looked after here.
Benefits:- Childcare vouchers
- Bespoke system training and paid for Certs
- Pension Scheme
- Fuel Expenses
- Perkbox scheme
- Full Driver’s license
- Microsoft Windows and Server operating system knowledge
- Veeam
- Microsoft Intune
- Office 365
- Sophos Enterprise
- Hyper – V / VMWare
- DBS Clearance
- Provide support both remotely and face to face to teachers and pupils.
- Provide Windows Server, mobile device and network infrastructure support.
- Provide support for other technicians and work as part of the team.
- Provide hands on advice and guidance to the schools to help develop their IT network.
- Maintain a helpdesk facility providing clients with feedback to tickets proactively and in a timely manner.
This position is with a market leader in IT support for the education sector in the whole of the North West with incredible opportunities for progression. With a competitive starting salary range and training to boot, I highly recommend applying for this role if you feel you have the right attributes.
If this sounds like it could be for you then please APPLY NOW or send your CV directly to Adam at Allegiance Technology.
Commutable from: Radcliffe, Bury, Manchester, Bolton, Heywood, Rochdale, Whitefield, Middleton, Prestwich, Swinton, Pendlebury, Salford, Eccles.
2nd Line Support Engineer (Radcliffe) employer: Allegiance Group
Contact Detail:
Allegiance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (Radcliffe)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows and Server operating systems, Veeam, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Research the company’s ethos on staff retention and development. Be ready to articulate why a supportive work environment is important to you and how you can contribute positively to their team culture.
✨Tip Number 3
Prepare examples of how you've provided support in previous roles, especially in educational settings or similar environments. Highlight any experience you have with face-to-face support, as this role involves direct interaction with teachers and pupils.
✨Tip Number 4
Since the role may require travel to customer sites, ensure you have a valid driver’s license and be ready to discuss your flexibility regarding travel. This shows your commitment to meeting the needs of the role and the clients.
We think you need these skills to ace 2nd Line Support Engineer (Radcliffe)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your knowledge of Microsoft Windows, Office 365, and any other technologies mentioned in the job listing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working in the education sector and your commitment to providing excellent support. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Soft Skills: In addition to technical skills, emphasise your communication and teamwork abilities. The role involves working closely with teachers and pupils, so showcasing your interpersonal skills will be beneficial.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Allegiance Group
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as Microsoft Windows, Office 365, and Veeam. Brush up on your knowledge of network infrastructure and be ready to discuss how you've used these tools in previous roles.
✨Show Your Passion for Education
Since this role is within the education sector, demonstrate your enthusiasm for supporting schools and helping teachers and pupils. Share any relevant experiences you have that highlight your commitment to improving IT in educational settings.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about common issues that might arise in a school environment and how you would resolve them. This will show your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or specific projects you might be involved in. This shows your genuine interest in the role and the company.
