Distribution Centre Operative

Responsible for managing the administrative functions of the warehouse, ensuring the smooth and efficient flow of goods from receipt to dispatch while maintaining a high level of accuracy in data and process management. This role focuses on warehouse operations coordination, troubleshooting, and reporting discrepancies, with an emphasis on using warehouse management systems.

Location: Poole, BH12

Working Pattern: Monday – Friday (swing shift pattern 6:00am to 3:00pm and 3:00pm to 12:00am on a week on, week off basis)

Reporting to: BH1 Operations & Distribution Manager

Requirements of the role:

• Ensure timely and accurate receipt of all itemsusing the warehouse management system (WMS) to report and track any discrepancies
• Process and monitor all items correctly through the WMS, escalating issues to the Distribution Supervisor as needed
• Maintain stock integrity by overseeing manual or automated stock control methods
• Support and train colleagues on current operational and administrative processes, ensuring efficient use of WMS and other software tools
• Oversee picking and replenishment of stock lines, ensuring data accuracy in the WMS
• Maintain high levels of productivity and ensure company KPIs are met in both operational and administrative tasks
• Ensure all warehouse-related paperwork is completed, checked, and passed to relevant departments on time
• Maintain a high standard of housekeeping in the warehouse and surrounding area
• Adhere to all statutory and company Health & Safety requirements, ensuring safe systems of work are always observed
• Complete stock checks and assist in other departments as required
• Contribute to the company’s Environmental Policy by maintaining accurate and efficient warehouse processes

Secondary Responsibilities:

• Provide support across various departments as needed, particularly in administrative functions
• Complete stock checks as requested
• Maintain open lines of communication with all warehouse teams and departments

Experience & Essential Qualities:

• Counterbalance Forklift licence is essential
• Experience in warehouse management, including using warehouse management systems (WMS)
• Strong administrative skills, with the ability to organise, track, and manage large volumes of data
• Experience in a fast-paced, next-day distribution/warehousing environment
• Ability to troubleshoot and resolve discrepancies using WMS and other warehouse software
• Strong communicator with the ability to liaise with multiple teams effectively
• Detail-oriented, with excellent organisational and time management skills
• Able to work under pressure to tight deadlines
• Team player with a proactive approach to problem-solving
• Discounted petrol & staff discount on parts
• After Probation: Health Cash Plan with Health Shield, Critical Illness cover with Unum, Death in Service, Family Day, Community Volunteer Day
• Additional holiday after 3 years’ service and pension contribution increases after 5 years

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