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- Tasks: Support the store team in driving sales and delivering exceptional customer service.
- Company: Join Majestic Wine, the UK's largest specialist wine retailer with over 200 stores.
- Benefits: Enjoy competitive salary, up to 20% staff discount, and career development opportunities.
- Why this job: Be part of a dynamic team revolutionising retail while sharing your passion for wine.
- Qualifications: No prior experience needed, just a passion for learning and excellent customer service skills.
- Other info: Full-time role with a permanent contract and uniform provided.
The predicted salary is between 20000 - 30000 £ per year.
Fancy joining the UK’s number one Wine Specialist? Majestic Wine Carlisle are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that’s revolutionising retail!
Who are we? Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role: As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-to-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.
Key Responsibilities:
- Drive store performance by maximising sales opportunities.
- Support your team on meeting and exceeding targets through focusing on KPI delivery.
- Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
- Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
- Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
- Involvement in all operational tasks required for the day-to-day operational running of a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together.
- Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
- Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
- As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required:
- Excellent time-management, delegation and problem-solving skills.
- Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
- Self-motivated, able to thrive when working alone and as part of a team.
- A can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What is in it for you:
- Competitive Salary.
- Up to 20% staff discount.
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
- Uniform provided.
- Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
- Company sick pay scheme.
Job Specifics: Contract: Permanent Hours: 40 Hours Per Week.
We look forward to receiving your application! Together we are Majestic!
Retail Sales Assistant - Carlisle (40 Hours) employer: Majestic Wines Warehouse Limited
Contact Detail:
Majestic Wines Warehouse Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Carlisle (40 Hours)
✨Tip Number 1
Familiarise yourself with Majestic Wine's product range and their unique selling points. Being able to discuss specific wines, spirits, and beers confidently will show your passion and knowledge during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Highlighting your ability to create memorable experiences for customers can set you apart from other candidates.
✨Tip Number 3
Research the latest trends in the wine industry and be ready to discuss them. Showing that you're informed about the market can impress your interviewers and demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss how you can contribute to the store's KPIs and sales performance. Think of specific strategies or ideas you could implement to drive sales and enhance customer loyalty.
We think you need these skills to ace Retail Sales Assistant - Carlisle (40 Hours)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and deliver exceptional customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for wine and customer service. Mention specific examples of how you've successfully contributed to sales performance in previous roles and how you can bring that experience to Majestic Wine.
Showcase Your Knowledge: If you have any wine knowledge or experience, be sure to include it in your application. If not, express your eagerness to learn and mention your willingness to pursue the WSET qualifications as part of your professional development.
How to prepare for a job interview at Majestic Wines Warehouse Limited
✨Show Your Passion for Wine
Since Majestic Wine is all about wine, make sure to express your enthusiasm for the product. Share any personal experiences or knowledge you have about wine, and demonstrate your eagerness to learn more, especially regarding the WSET qualifications.
✨Emphasise Customer Service Skills
Highlight your ability to deliver exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, as this aligns with Majestic's focus on creating a VIP experience for their clientele.
✨Demonstrate Teamwork and Leadership
Majestic values collaboration and support within teams. Be ready to discuss instances where you've worked effectively in a team or taken the lead on a project, showcasing your ability to contribute positively to the store environment.
✨Prepare for Operational Questions
Familiarise yourself with the day-to-day operations of a retail store. Be prepared to discuss how you would handle tasks like stock management, merchandising, and maintaining store appearance, as these are key responsibilities for the role.
