Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide visitors through immersive whisky experiences and provide exceptional customer service.
- Company: Join Diageo, a leading global drinks company known for its rich heritage and innovative brands.
- Benefits: Enjoy flexible working hours, competitive pay, product allowances, and generous holiday leave.
- Why this job: Be part of a passionate team creating unforgettable experiences while celebrating Scotland's whisky culture.
- Qualifications: Looking for driven, resilient team players with a passion for customer service and hospitality.
- Other info: Weekend and evening work required; perfect for those seeking a dynamic and engaging role.
The predicted salary is between 24000 - 36000 ÂŁ per year.
We have an outstanding opportunity to join our dedicated team at our Oban Visitor Centre as a Brand Home Guide. Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand. This role will require weekend and evening work.
About The Team: This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey of whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility.
If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
You will be responsible for:
- Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
- Guiding the public around our beautiful distillery representing the brand and Diageo using the full training provided.
- Assisting with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
- Shop duties and upselling products alongside the merchandising of our other products in the retail area.
- Helping with the planning and implementation of special events throughout the year.
To be successful in this role: We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and a team player? We certainly hope so! We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well. Ideally, you will have insight into the drinks industry or worked within a hospitality environment.
Working with Us: Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
- Product allowance
- Contributory pension scheme
- Competitive annual bonus (dependent on performance)
- Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Feel inspired? Create a future worth celebrating with us!
Brand Home Guide employer: ASVA: Association of Scottish Visitor Attractions
Contact Detail:
ASVA: Association of Scottish Visitor Attractions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Home Guide
✨Tip Number 1
Familiarise yourself with the brand's history and values. Understanding the story behind the whisky and the distillery will help you connect with visitors and convey your passion during tours.
✨Tip Number 2
Practice your storytelling skills. As a Brand Home Guide, you'll need to engage guests with captivating narratives about the whisky-making process and the heritage of the brand, so rehearse your delivery.
✨Tip Number 3
Network with current employees or past guides if possible. They can provide insights into the role and share tips on how to excel in the interview process, giving you an edge over other candidates.
✨Tip Number 4
Be prepared to demonstrate your customer service skills during the interview. Think of examples from your past experiences where you went above and beyond for customers, as this is crucial for the role.
We think you need these skills to ace Brand Home Guide
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Brand Home Guide position. Tailor your application to highlight relevant experiences that align with these expectations.
Showcase Your Passion: In your cover letter, express your genuine passion for customer service and the drinks industry. Share any personal experiences or stories that demonstrate your enthusiasm for whisky and hospitality.
Highlight Teamwork Skills: Emphasise your ability to work well in a team. Provide examples from previous roles where you successfully collaborated with others to achieve common goals, especially in customer-facing environments.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ASVA: Association of Scottish Visitor Attractions
✨Show Your Passion for Whisky
Make sure to express your genuine enthusiasm for whisky and the distilling process. Share any personal experiences or knowledge you have about Scotch, as this will demonstrate your commitment to the brand and its heritage.
✨Emphasise Customer Service Skills
Highlight your experience in customer service, especially in hospitality settings. Be prepared to discuss how you've created memorable experiences for guests in the past, as this role heavily relies on delivering outstanding visitor experiences.
✨Demonstrate Teamwork Abilities
Since this role requires working closely with a team, be ready to provide examples of how you've successfully collaborated with others. Discuss how you build strong relationships with colleagues and customers alike.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific situations, such as dealing with difficult customers or upselling products. Practising your responses can help you feel more confident during the interview.
