We have an exciting opportunity for an Office Manager Position within the St Helens Scheduled Care Administration Team.
The successful post holders will provide leadership management, supervision, and development of an effective flexible administrative team.
The post holder will contribute to the development and management of the administrative and clerical support services.
The post holder will establish, maintain and develop professional working relationships with all partners to ensure fit for purpose service is delivered. The post holder will work under their own initiative and will have significant discretion to manage their own workload. The post holder will manage and delegate tasks are appropriate to their team. To provide an efficient and effective clerical support to the multidisciplinary clinical teams. The post holder will demonstrate an attitude which respects and values service users’ and their carers., In addition the post holder will have an important role in assisting the Administrative Service Manager as a focal point for communication for all staff within the team. The post holder will contribute to the development and management of the administrative and clerical support services provided across services.
The post holder will establish, maintain and develop professional working relationships with all department leads to ensure fit for purpose service is delivered. Reporting to the Administration Service Managers the post holder will work under their own initiative and will have significant discretion to manage their own workload.
The post holder will manage and delegate tasks are appropriate to their team.
To provide an efficient and effective reception/administrative service and clerical support to the multidisciplinary clinical teams. The post holder will demonstrate an attitude which respects and values service users’ and their carers., As Office Manager you will directly manage and supervise on a day to day basis to include Personal Development Plans/individual Performance Reviews and provision of advice and support as appropriate.
Responsibility for ensuring the provision of effective and efficient administrative support to a multi-disciplinary team including the organisation of staff ensuring adequate staff absence cover across the service .
Responsibility for providing regular formal supervision for each member of the Administrative Team providing leadership, promoting a learning culture for colleagues and other agencies
To co-ordinate/participate in the recruitment process as necessary, including job advert, short listing and interviewing prospective candidates as a member of the interview panel, and liaising with HR with regards to progress.
Responsibility for the recording of staff absence in accordance with inter-agency policies and processing of the sickness absence policy. In addition, undertaking return to work reviews of the Administrative Team
Monitor quality standards in the administrative team in respect of departmental communications including manual/computer data, file archiving etc.
Assist Administration Service Managers in the implementation of Trust Policies and Procedures within the team including assisting in the development of policies, procedures and guidelines.
Working alongside the administrators supporting service needs whilst carrying out the day to day duties of the Team Leader. To work on own initiative with minimal supervision. Prioritising workload, initiating action and resolving and referring problems as necessary and working to meet deadlines.
Responsibility for quality checking of Data Quality information and input/extract data providing reports/statistics as required.
Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required and that complex and sensitive information is communicated with empathy and reassurance.
Co-ordinate and participate in any special duties, including designated project work or tasks for the Senior Management /Administration Service Manager as appropriate to achieve the delivery of an efficient, proactive and high profile administrative service.
We celebrate diversity and promote equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.
As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust’s guaranteed interview scheme you can indicate this in the personal information section of your online application form.
Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
Should you require a reasonable adjustment to our recruitment process please email [email protected] to ensure that measures can be put in place to support you.
We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.
The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email [email protected]) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.
Flexible working requests will be considered for all roles.
Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.
Contact Detail:
Mersey Care NHS FT Recruiting Team
