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- Tasks: Assist passengers with check-ins, boarding, and safety procedures while delivering outstanding customer service.
- Company: Join Carlisle Support Services, a leading brand providing support to major UK brands like Tesco and BBC.
- Benefits: Enjoy flexible financial support, discounts, rewards, and comprehensive training for career growth.
- Why this job: Be the friendly face of travel, making a positive impact on every traveler's journey in a vibrant environment.
- Qualifications: Must be 18+, have customer service experience, and pass background checks; enthusiasm is key!
- Other info: Flexible hours required, including nights and weekends; full training provided to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
Health and Wellbeing Plans – including our family-friendly maternity policy. Flexible financial support with instant access to earned and authorised wages. Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day. Full induction, ongoing training, and structured career development to help you thrive in your role. Quality kit and uniform – so you feel comfortable and can perform your role effectively. Fully funded SIA top-up training from our own team of in-house trainers. Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times. Refer a Friend Scheme – earn £100 for every person you refer who starts with us. Long service and recognition awards - celebrating your achievements.
Our client: Le Shuttle (Eurotunnel) is a unique shuttle service between France and the UK. Carlisle Support Services are recruiting exceptional, client-driven Passenger Service Agents to support our client with vehicle and passenger management. This is a unique opportunity to work in a vibrant and fast-paced environment as a part of a professional and personable team.
Be the Friendly Face of Travel. Do you take pride in delivering outstanding customer service? Are you a natural communicator who enjoys helping others, even in fast-paced or challenging environments? Join us at Eurotunnel (Le Shuttle) as a Passenger Service Agent, where you'll be a key part of every traveler's journey. We're on the lookout for people-first professionals who thrive on positive interactions and providing top-tier service — every single time.
What You'll Do
- Great and assist passengers with a warm, welcoming attitude.
- Deliver clear, polite, and professional communication — even under pressure.
- Provide support and guidance on check-ins, boarding, and safety procedures.
- Respond to questions or concerns with patience and efficiency.
- Handle situations calmly, quickly, and with confidence.
What We're Looking For
- Have exceptional face-to-face customer service experience.
- Are friendly, professional, and approachable.
- Bring confidence, friendliness, and professionalism to every customer interaction.
- Can stay calm and helpful in busy or high-pressure situations.
- Work well in a team and take initiative when needed.
- Are flexible with working hours — including early mornings, evenings, nights, and weekends.
- Traffic management/marshalling or HGV handling experience is helpful but not required.
- Customer service is not just part of the job — it is the job.
What's just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
The Essentials
- 18+ years old.
- A 5-year checkable employment/education history.
- Proof of right to work in the UK documentation.
- Pass a UK DBS check and overseas check (if applicable).
- Pass a safety-critical medical.
- Successful candidates will need to provide original documentation for detailed screening and vetting processes. This could include the following: passport / driving license / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.
About us
Join a growing market-leading brand of support services to work with the UK's largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK's most renowned sites and critical infrastructure. Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations people will be judged solely on merit or ability.
Customer Service Agent employer: Carlisle Support Services
Contact Detail:
Carlisle Support Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the Eurotunnel service and its operations. Understanding the unique aspects of the shuttle service will help you engage with passengers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills in various scenarios, especially under pressure. Role-playing different customer interactions can prepare you to handle challenging situations with confidence and professionalism.
✨Tip Number 3
Showcase your flexibility and willingness to work varied hours during your interview. Highlighting your adaptability will reassure us that you're ready to meet the demands of a fast-paced environment.
✨Tip Number 4
Emphasise your teamwork skills and ability to take initiative. Sharing examples of how you've successfully collaborated with others in previous roles will demonstrate that you're a great fit for our team-oriented culture.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the role of a Customer Service Agent. Use specific examples to demonstrate how you've delivered outstanding service in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Eurotunnel and how your values align with their commitment to exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your ability to communicate clearly and professionally, especially under pressure. Mention any experience you have in fast-paced environments and how you handle challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Agent.
How to prepare for a job interview at Carlisle Support Services
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, as this role is all about being the friendly face of travel.
✨Demonstrate Effective Communication
Since clear and professional communication is key in this role, practice articulating your thoughts clearly. Be prepared to answer questions calmly and confidently, even if they put you under pressure.
✨Emphasise Teamwork and Initiative
This position requires working well in a team while also taking initiative when needed. Be ready to discuss times when you've successfully collaborated with others or taken charge in a busy environment.
✨Express Enthusiasm and Willingness to Learn
Show your passion for customer service and your eagerness to learn. The company values enthusiasm and a positive attitude, so convey your excitement about the opportunity and your commitment to personal development.
