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- Tasks: Welcome guests with a smile and provide top-notch hospitality.
- Company: Join a vibrant spa known for its exceptional guest experiences.
- Benefits: Enjoy flexible pay access, generous leave, and employee discounts.
- Why this job: Be the face of our spa and make lasting impressions on guests.
- Qualifications: A warm personality and strong communication skills are essential.
- Other info: Opportunities for career growth and bespoke training available.
The predicted salary is between 24000 - 33600 £ per year.
An approachable and enthusiastic Spa Receptionist is wanted to provide the warmest of welcomes. We are looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.
Your day to day:
- Greeting every one of our guests with a welcoming smile
- Providing the highest level of hospitality
- Upselling of treatments, products and other facilities
- Informing the guests of the spa's facilities, offering advice and assistance when necessary
- Ensuring spa procedures are followed
Who are we looking for?
As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.
If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them each week
- 28 days annual leave (rising to 33 days after 5 years)
- Health cash plan
- Generous employee discounts
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Life assurance
- Bespoke training programmes accessible to all
- An engaging & supportive work environment
Spa Receptionist employer: Thwaites
Contact Detail:
Thwaites Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa's services and products. Knowing the ins and outs of what the spa offers will help you confidently upsell treatments and provide guests with tailored recommendations.
✨Tip Number 2
Practice your communication skills. As the first point of contact for guests, being able to engage warmly and effectively is crucial. Role-play scenarios with friends or family to enhance your conversational abilities.
✨Tip Number 3
Stay calm under pressure by developing stress management techniques. Consider mindfulness or breathing exercises that can help you maintain composure during busy periods or unexpected situations.
✨Tip Number 4
Show your enthusiasm for the role by researching the latest trends in the spa and wellness industry. Being knowledgeable about current practices can impress your potential employers and demonstrate your passion for the field.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles where you provided a warm welcome or assisted guests, as this is crucial for the Spa Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest experience and your ability to remain calm under pressure. Mention specific examples of how you've successfully handled unexpected situations in past roles.
Highlight Communication Skills: In both your CV and cover letter, emphasise your strong communication skills. Provide examples of how you've effectively interacted with guests or clients, ensuring they felt valued and welcomed.
Show Enthusiasm for the Role: Convey your enthusiasm for the Spa Receptionist role in your application. Let them know why you're excited about the opportunity to work in a vibrant spa environment and how you can contribute to creating a fantastic first impression for guests.
How to prepare for a job interview at Thwaites
✨Show Your Warmth
As a Spa Receptionist, your ability to create a welcoming atmosphere is crucial. During the interview, demonstrate your warm demeanor and approachability. Practice greeting the interviewer with a smile and maintaining friendly eye contact.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be prepared to discuss examples of how you've effectively communicated with guests or clients in the past. This could include handling inquiries, providing information, or resolving issues.
✨Demonstrate Calmness Under Pressure
The spa environment can be busy and sometimes unpredictable. Share experiences where you successfully managed stressful situations. Highlight your ability to stay calm and composed while ensuring excellent service.
✨Familiarise Yourself with Spa Operations
While specific training will be provided, showing an understanding of spa operations can set you apart. Research common spa treatments and facilities, and be ready to discuss how you would assist guests in navigating these offerings.
